Articles
E-commerce
Customer Service: Delivering the Royal Treatment
As evolving retail models push consumer expectations to the extreme, companies explore new ways to show customers they rule.
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Visions of Customer Service
Tighter links are being forged between customer service and logistics in the retail supply chain. As competition between traditional and online shopping choices heats up, expedited transportation offerings and blended supply chain networks play a pivotal role. Simply put, delivery speed and logistics agility provide the customer service levels needed to win. The main advantage […]
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The Five New Rules of E-commerce and the Path to Successful B2B Online Sales
Does business-to-business e-commerce figure prominently in your organization’s strategic plans? If not, you are missing a key inflection point emerging in the market today. Industry analyst firm Forrester estimates the B2B e-commerce market is expected to reach $559 billion by the end of 2013. This significant opportunity has been recognized by Internet heavyweights Amazon and […]
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E-Fulfillment Strategies That Deliver the Goods
By adding speed and visibility to their logistics operations, retailers delight online customers, and keep them coming back for more.
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8 Ways to Strengthen Online Retailer Supply Chains
Most online retailers are well aware that effective supply chain execution is the strategic heart of their business. Here are eight ways to keep online retail supply chains running smoothly and cost-effectively. 1. Invest in people. Make sure your supply chain managers have adequate experience and knowledge. The right skill set can’t be learned on […]
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e-Commerce: Finding the Sweet Spot
Online retailers seeking new DC and warehouse sites need transportation infrastructure and other resources to support a constant, rapid-fire flow of shipments.
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Improved Warehouse Operations: Cause to Celebrate
Party goods supplier Oriental Trading Company revamps its warehouse technology to keep pace with online sales.
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Surveying the Home Delivery Landscape
Shortly after Claude Ryan and Jim Casey began delivering telegram messages in 1907, they seized on the idea to solve a business problem between department stores and the growing urban population in Seattle: managing home delivery of store-bought products. These new urbanites mostly walked or used streetcars, with only a few owning early automobiles. Safely […]
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Maximizing Productivity in E-commerce Warehousing and Distribution Operations
As e-commerce continues its rapid growth into virtually every market sector, retailers are anxious to expand their presence online to capture this market share. Between 2006 and 2010, global online retail sales grew by 16.3 percent annually, according to Global Online Retail 2011, published by Datamonitor. Online retail sales for 2010 alone showed an annual […]
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Retailers Rebalance Time vs. Cost?
For retailers and their value chain partners, practicing inbound logistics provides two competitive advantages—the ability to keep prices low, because matching demand to supply optimizes inventory-to-sales ratios and creates other economies; and the agility to use time as a competitive advantage by serving customers faster and more completely. In the past, retailers emphasized keeping costs […]
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Sorting Out Savings Opportunities in Your E-Commerce Warehouse
The continuing growth of e-commerce has created challenges for distribution centers (DCs). Parcels are smaller, lighter, and harder to handle on the same conveyors and sorters. And shipping and logistics firms have amped up the pressure, adding dimensional charges as a penalty to those that ship lightweight goods. But from the shipper’s perspective, the less […]
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Holiday Stocking: Preparing for the Seasonal Retail Rush
Smart planning throughout the year helps retailers strike the right balance for Black Friday, Cyber Monday, and beyond.
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You Are Everywhere: Mapping the New Retail Supply Chain
Gone are the days of single-channel apparel retailing—and supply chains servicing that model. Today, apparel retailers must optimize their supply chains to deliver products from any point where consumers want to buy them.
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Dealing With Daily-Deal Sites
New sales channels have enhanced supply chain complexity. Consumers who wish to buy a sweatshirt, for example, can make their purchase from the local mall; a big box retailer such as Walmart or Target; a catalog; a direct-response television ad or shopping network; or a Web site. Shoppers might also receive an email from Groupon, […]
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Integration: Making e-Fulfillment a Pet Project
Start-up PetFlow.com had a solid business strategy, but integrating back-end logistics and fulfillment operations proved a challenge—until it implemented a warehouse management system.
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Superstar Service: Supply Chain Strategies Win Satisfied Customers
Stellar retail supply chain planning and management seal the deal on the consumer shopping experience.
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@Home With Demand-Driven Logistics
I recently got into a discussion with a reader about the most important developments in logistics during the past decade. “Mainstreaming of the term ‘logistics’ by UPS ranks right up there,” he said. “Civilians” just don’t understand what you do, the complexity of the challenges you face, or the intelligence, dedication, and hard work you […]
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Flower Power: John Kuehn
NAME: John Kuehn TITLE: Senior vice president of supply chain operations, since 2009 COMPANY: Provide Commerce Inc., San Diego, Calif. PREVIOUS EXPERIENCE: Various operations and supply chain positions, Hewlett Packard; senior director of worldwide logistics, Apple Computer; vice president of planning and logistics, Gateway; senior vice president of planning and logistics, Provide Commerce. EDUCATION: Iowa […]
Read MoreNavigating the Virtual Marketplace
Within the logistics online marketplace operates an aggregation of companies acting on behalf of shippers that purchase transportation from a diverse group of logistics services providers. These providers include trading exchanges; logistics solutions providers; trucking, rail, ocean, and air carriers; and companies specializing in ancillary logistics services such as supply chain event management. Over the […]
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