Articles

Last Mile Delivery

Walgreens Brings the Goods to You With New Drone Delivery Program

  Walgreens is taking steps to make their customers’ experiences as seamless and stress-free as possible.  In a new partnership with Alphabet’s drone service, Wing, the company will be testing a new on-demand option that delivers foods and beverages to customers. Eventaully, Walgreens hopes to incorporate over-the-counter medications into its offerings.   The move comes in […]

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Last-Mile Logistics: How Sellers Can Make It a Strength and Not a Setback

The last mile, defined as the movement of items from a transportation hub to the final delivery destination often residential, is often the most challenging, costly, and technologically deficient portion of the delivery process. But as more and more consumers use e-commerce to order and ship everything from medicine to artwork, the shipping and logistics […]

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Super-sizing E-commerce Deliveries

Super-sizing E-commerce Deliveries

Companies that manufacture, sell, and deliver an increasing number of e-commerce oversize goods face a unique set of challenges when delivering to homes. Delivery teams not only need access to home interiors for set-up, they must also communicate in real-time with recipients so they’re home when orders are delivered. What’s more, they need far more customer service skills than the typical delivery driver.

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New York City Introduces Off-Hour Deliveries Program to Combat Congestion

Maximizing the use of warehouse and transportation assets for increased productivity is a key goal of shippers and leading logistics businesses. Making better use of limited roadways and curbspace during the off-hours is an essential component of a logistics and supply chain management strategy. Dense urban centers are grappling with increased congestion. Due to limited […]

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Paul A. Myerson

Store Delivery Keeps Retailers in the Game

Multi-channel retail and fulfillment is typically based on the assumption that customers choose a main way to connect, whether physical stores or a website. Many retailers manage each channel separately with different teams, budgets, processes, tools, reporting structures, and revenue goals. In multi-channel retail and fulfillment, stores have their own stock and sell directly to […]

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In Iceland, There’s No Place Like Drone

In Iceland, There’s No Place Like Drone

Consumers in Reykjavik, Iceland, will soon just have to walk out their back door to receive their packages. Drone technology company Flytrex, in partnership with Aha.is—Iceland’s largest online marketplace—launched 13 new routes for an autonomous on-demand urban drone delivery service to serve nearly half of Reykjavik. The upgraded service also includes an advanced “InAir” wire-drop […]

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E-Commerce Supply Chains in 2018: Millennial Consumers Most Concerned With Speed and Affordability of Deliveries

For today’s millennial consumers, timeliness of deliveries ranks high on the list of requirements for customer satisfaction. In fact, in a study of 3,000 consumers in the United States, Canada, and the United Kingdom, conducted by e-commerce company Radial, over one-third — 39.7% — of respondents ages 18 to 24 said that speed of delivery […]

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William Salter

Last-Mile Technology Needs a Radical Rethink

We need to stop viewing last-mile logistics as solely a delivery challenge. The broader challenge is ensuring processes and their supporting technologies work together to allow supply chains to meet the market’s insatiable appetite for faster, more precise deliveries. Supply chain management technology is boldly exploring sophisticated new developments such as driverless vehicles and the […]

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Checking In: The Last Grimy Mile

At the end of March, in between nor’easters in New York City, I went out for a lunchtime stroll. I wanted to check out the 14 new gleaming skyscrapers of the Hudson Yards development—a “self contained, e-commerce friendly city within a city”—where thousands of young urban professionals won’t ever have to leave their apartments to […]

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How E-Tailers Can Reduce Return Rates for Large Items

Merchandise returns are a drain on profits in any industry, but especially for large-format items such as furniture or appliances. E-tailers face additional challenges when dealing with returns compared to local retail outlets, both due to higher transportation costs and the lack of the face-to-face and hands-on experience for the customer. The decision to return […]

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George Prest

The New Era of Smart City Logistics – MHI

Let’s talk about your company’s futureproof strategy to meet the challenges and opportunities of Smart City Logistics head-on. Oh, wait. You don’t have one yet? You’re not alone. According to the fourth edition of MHI’s Annual Industry Report, “Next-Generation Supply Chains: Digital, On-Demand and Always-On” (available as a free download at www.MHI.org) a full 50% […]

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