Articles
Last Mile Delivery
A DIM Future for Packaging
Trying to wrap your head around Dimensional (DIM)Weight Pricing and how it affects your shipping and logistics operations? Asked and answered! Here’s some expert advice on understanding the new models, and how to mitigate the costs.
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Managing the Aerospace Supply Chain
Today’s aftermarket aerospace and defense supply chain requirements are changing how companies secure the critical spare parts needed to improve customer service, enhance product uptime and profitability, and increase customer loyalty and retention. It’s nothing short of a global logistical transformation. Budget cuts are helping fuel the transformation, with the need to maintain existing military […]
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Avoiding Christmas Past: Use Technology to Ensure Timely Holiday Deliveries
The holiday season is quickly approaching, and that means it’s only a matter of time before Santa’s sleigh is filled up with presents from online orders and cross-country relatives. FedEx is anticipating an increase in holiday shipments of 8.8 percent, and UPS is anticipating an 11 percent increase over 2013. Will UPS and FedEx be […]
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Trends—April 2014
Shopping for Retail Trends The National Retail Federation (NRF) drew a record 30,000-plus attendees to its January 2014 BIG Apple Conference to "touch and feel" the latest hot trends and innovations in the retail industry. For some attendees, like Mark Ledbetter, global vice president for SAP Retail, the reality is even more compelling. Ledbetter, who […]
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Same Day Delivery: The Amazing Race
The same-day delivery race puts crowdsourcing, bicycles, and delivery vans on the same team.
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Delivering the Final Smile
It’s dangerous to take a "hands-off" approach to customer service. That’s the conclusion of a recent CAPS Research report authored by Mei Li, PhD at Lehigh University. Relying only on carriers and service providers to drive the final customer service experience, warns Dr. Li, puts you at risk of having service failures that can trash […]
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The Last Mile’s Lasting Impact
From traditional heavy goods shipments to the new influx of e-commerce-fueled home deliveries, the last mile plays a crucial role in the supply chain. Get it wrong, and you risk alienating consumers; get it right, and you may just gain a customer for life.
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White Glove Services: Ask for What You Need
White glove service is one of the supply chain’s most complex specialty areas, encompassing everything from first- and final-mile value-added services, to delicate or high-value product handling. Because of white glove services’ specialized nature, shippers must define their specific requirements for these projects in their RFPs, and service providers need to thoroughly evaluate the scope […]
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