Articles

Last Mile Delivery

Roei Ganzarski

Avoiding Christmas Past: Use Technology to Ensure Timely Holiday Deliveries

The holiday season is quickly approaching, and that means it’s only a matter of time before Santa’s sleigh is filled up with presents from online orders and cross-country relatives. FedEx is anticipating an increase in holiday shipments of 8.8 percent, and UPS is anticipating an 11 percent increase over 2013. Will UPS and FedEx be […]

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Trends—April 2014

Trends—April 2014

Shopping for Retail Trends The National Retail Federation (NRF) drew a record 30,000-plus attendees to its January 2014 BIG Apple Conference to "touch and feel" the latest hot trends and innovations in the retail industry. For some attendees, like Mark Ledbetter, global vice president for SAP Retail, the reality is even more compelling. Ledbetter, who […]

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Keith Biondo

Delivering the Final Smile

It’s dangerous to take a "hands-off" approach to customer service. That’s the conclusion of a recent CAPS Research report authored by Mei Li, PhD at Lehigh University. Relying only on carriers and service providers to drive the final customer service experience, warns Dr. Li, puts you at risk of having service failures that can trash […]

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Jerry Levy

White Glove Services: Ask for What You Need

White glove service is one of the supply chain’s most complex specialty areas, encompassing everything from first- and final-mile value-added services, to delicate or high-value product handling. Because of white glove services’ specialized nature, shippers must define their specific requirements for these projects in their RFPs, and service providers need to thoroughly evaluate the scope […]

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