Articles

Last Mile Delivery

The Building Blocks of Omnichannel Fulfillment

The Building Blocks of Omnichannel Fulfillment

How leading brands snap together their omnichannel mix to meet market needs and expectations while serving business goals. E-commerce growth, accelerated by the pandemic combined with organic changes in customer needs and expectations, has forced both business-to-consumer and business-to-business (B2B) brands to adjust their omnichannel mix. Consumers are driving much of the change, with 82% […]

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Quick Look at the Last Mile

Quick Look at the Last Mile

Two new studies take a close look at the last mile and shed some light on the current state of this crucial logistics segment. The quick takeaway? The last mile is becoming more important for customer satisfaction, and as a result, shippers are increasing their focus on it and looking for tools to boost delivery […]

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Using Actionable Real-Time Visibility to Impact the Consumer Experience

Across the globe, the hot topic in boardrooms has been improving supply chains and getting products into the hands of consumers. Utilizing technology has become vitally important to improving both last-mile delivery and the end consumer’s experience with a brand. There are important costs for a brand to consider associated with a bad last-mile delivery […]

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Consumers Have the Last (Mile) Laugh

While the use of last-mile delivery has increased in the pandemic era, the process has experienced various growing pains. A new consumer survey shows customers have encountered regular delays and would like to have greater visibility of their deliveries. The survey, conducted for Anyline by Researchscape, examines the extent to which consumers have turned to […]

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Google Searches for Last-Mile Market

Google Searches for Last-Mile Market

Google is getting into the last-mile game with the launch of two new solutions to help fleet operators improve delivery success and optimize fleet performance through an integrated suite of mapping, routing, and analytics capabilities—Cloud Fleet Routing API from Google Cloud and Last Mile Fleet Solution from Google Maps Platform. Cloud Fleet Routing API focuses […]

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Aaron Hageman

Last Mile Predictions and Priorities

Since COVID-19 shut down the world, the delivery industry as a whole experienced exponential growth. The rise of e-commerce platforms stretched last-mile delivery to its limits. The pandemic forced more people to consider delivery services and now consumers love the convenience. This preference for delivery over in-person shopping will continue into the future even after the pandemic.

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Julie Colona

White Glove Services: When It’s Time to Call In a Specialist

Q: When and why would someone need a special commodities carrier? A: Special commodities carriers are experts at performing complex, often delicate, moves that most freight carriers would not typically handle. Customers that utilize special commodities carriers expect an extra level of care, professionalism, and quality of service. Special commodities carriers are selected when the transport […]

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Amazon Delivery Drivers, Assemble!

Amazon Delivery Drivers, Assemble!

Amazon shoppers may soon have the option to have their orders assembled upon arrival, says a Bloomberg report. The e-commerce giant is testing the premium service as online furniture and housewares sales continue to soar and shoppers get more comfortable making big-ticket purchases online. Amazon currently offers scheduled at-home delivery to a particular room, but […]

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USPS Steps Up Its Fleet Game

USPS Steps Up Its Fleet Game

The U.S. Postal Service (USPS) invested in the most significant modernization of its fleet in three decades. It recently awarded a 10-year contract to Oshkosh Defense to manufacture a new generation of U.S.-built delivery vehicles as part of a multi-billion-dollar effort to replace the entire fleet. The new vehicles will be equipped with either fuel-efficient […]

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Paul A. Myerson

Omnichannel Delivers, But at What Cost?

Amazon, the most successful e-commerce company of all, gained a competitive advantage through its two-day free delivery for Prime customers. Many other pure e-tailers and brick-and-mortar retailers moving to omnichannel retail—where customers engage with companies in a variety of ways, including in a physical store, or via websites and mobile apps—have followed suit to some degree.

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