Articles
E-commerce
Omnichannel Delivers, But at What Cost?
Amazon, the most successful e-commerce company of all, gained a competitive advantage through its two-day free delivery for Prime customers. Many other pure e-tailers and brick-and-mortar retailers moving to omnichannel retail—where customers engage with companies in a variety of ways, including in a physical store, or via websites and mobile apps—have followed suit to some degree.
Read MoreOvercoming the Returns Challenge
The world of e-commerce shows no sign of slowing down. As parcel volumes soar and businesses strive to meet customer delivery expectations, returns services can, and have been, easily overlooked. Considering that in some sectors, such as fashion, returns can be as high as 45% and in the United States, customers are 3x more likely […]
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4 New Rules for Retail
While the grocery and home improvement sectors benefited from changes in consumer behavior during the pandemic, apparel and department stores struggled. Consequently, the following new rules will come into play for retailers in 2021, says a Deloitte report: 1. Digital investment should go beyond differentiation. Many retailers have jumped on the digital bandwagon (see chart), […]
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It’s Time to Upgrade Your Tech Capability
Many manufacturers and business-to-business (B2B) companies are built around large volumes, making them traditionally slower to adopt e-commerce; yet, it’s becoming imperative to do so. Customer expectations are evolving, and the pandemic highlights the need for more supply chain flexibility and visibility.
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Vertical Focus: Personal Care Products & Cosmetics
What’s In Store? In-store shopping accounted for up to 85% of beauty product sales in most major markets before the pandemic, finds a McKinsey report—even millennials and Gen Zers made almost 60% of their cosmetics purchases in stores (see chart). What will happen to physical beauty product stores in the future? About 30% of premium […]
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Achieving a Sustainable Returns Program
A good returns management program is a sustainability effort in itself. The right approach can improve value recovery, increase efficiency, and lower transport and labor costs, all while reducing your carbon footprint, food and landfill waste, and fossil fuel consumption.
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Revisiting Brand Management Policies
The recent health crisis has increased online sales and expanded the kinds of products shipped to consumers. As consumers, shippers, and retailers get more comfortable with online commerce, the trend away from brick-and-mortar sales will likely continue, even after the health crisis eases.
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Reverse Logistics: It’s All Coming Back to Me Now
How to recoup maximum value on a product when the first sale doesn’t work out.
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Working Like a Dog to Fill Pet Food Surge Orders
When significant growth at all-natural pet food company The Honest Kitchen compelled leadership to rethink its omnichannel logistics strategy three years ago, the company turned to long-time partner Saddle Creek Logistics Services for solutions.
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E-Commerce Trends Drive Automation Initiatives
Q: Do you think the adoption of automated systems will increase with the accelerated e-commerce penetration rate? A: Based on what we have seen in the past several months, the answer is a resounding yes. Someone a long time ago said, "necessity is the mother of invention." I recently had a 3PL prospect, who is […]
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