Articles
E-commerce
Keeping up with B2B Fulfillment Demands this Holiday Season
According to a recent report by CBRE, the average U.S. warehouse is about 34 years old. While this may seem relatively “young” compared to other infrastructure still in operation within the U.S., in our digitally transformed world, any 34-year-old technology is practically a senior citizen. What’s more, within retail, the last five years has seen […]
Read MoreE-commerce Shipment Costs to Rise
Two recent and important developments will impact domestic and international e-commerce shipments. The first one concerns the U.S. Postal Service’s relationship with Amazon. Let me set the stage. The Postal Service lost $2.7 billion in 2017. U.S. taxpayers guarantee the perennially stressed postal worker retirement fund. And first-class mail receipts are off by $1.8 billion […]
Read MoreWhat’s Ahead for Retail Technology? Ask the Crystal Ball
What technology developments can retailers expect in 2019? Here’s some perspective from Adam Silverman, senior vice president of marketing for Theatro, and a former Forrester analyst with 20 years of industry experience. 1. E-commerce software will evolve into commerce software that powers both online and offline commerce. As retailers look to replatform antiquated point-of-sale (POS) […]
Read MoreNew DHL Survey Reveals Expected Cyber Monday Growth for Businesses & More
Forty percent of e-commerce businesses would rather experience a TV malfunction during their favorite Thanksgiving Day football game than contend with shipping issues on Cyber Monday, a recent DHL survey found. DHL distributed a poll to U.S. e-commerce businesses, including its customers. The survey, which had more than 14,000 responses, reveals major challenges, priorities, and […]
Read MoreSupply Chain Scorecards: A Tool for the Times
Advanced technologies like blockchain and AI have captured widespread interest with the benefits they promise to bring to logistics operations. But, for all the promise these appear to hold, there are proven enhancement-focused tools already available – in particular, scorecards – that supply chain managers should take full advantage right now to ensure optimized performance […]
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Rethink Fulfillment During Peak Season
Peak season is a great opportunity to determine where your warehouse priorities should lie. Here are the biggest stories to watch this holiday season. From fast to accurate. Amazon Prime’s free two-day shipping sent shockwaves through the fulfillment industry. Reaching peak productivity and keeping up with Amazon became a major topic of discussion. But it’s […]
Read MoreGreat(er) Expectations: Meeting E-Commerce Consumer Demands
Consumers prioritize convenience, experience, and quality when making online purchases, according to an annual e-commerce study conducted by third-party logistics provider Dotcom Distribution. Data from more than 1,400 online shoppers indicates a shift from previous years, when consumers placed higher value on gift-like packaging and fast delivery. Results also demonstrate a change in how consumers […]
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Shipping and Delivery: How to Get it Right
Thanks to the rise of e-commerce and heightening customer expectations, shipping and delivery have become key drivers of overall customer satisfaction. An e-commerce company’s ability to meet customer expectations can be a source of competitive differentiation. Executing against the wrong strategy—or not having a strategy at all—is a recipe for higher costs and lower customer […]
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Store Delivery Keeps Retailers in the Game
Multi-channel retail and fulfillment is typically based on the assumption that customers choose a main way to connect, whether physical stores or a website. Many retailers manage each channel separately with different teams, budgets, processes, tools, reporting structures, and revenue goals. In multi-channel retail and fulfillment, stores have their own stock and sell directly to […]
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Nina Luu: Banking on Data
Nina Luu is CEO and co-founder of Shippabo, a cloud-based supply chain management solution headquartered in Los Angeles. Responsibilities: Leading shippers, logistics experts, and technologists in creating cloud-based supply chain solutions. Experience: Co-founder, IGH Global Corporation; marketing director, Evergreen Herbs Education: B.S., business administration, California State Polytechnic University, Pomona, 2005. One year after college, I […]
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Returning Experience
The war between the retail/e-commerce customer experience and increasing costs is heating up, thanks to the impact that rising transportation prices are having on the retail process. That trend plagues e-commerce players and retailers, both large and small. For example, in July 2018, spot market trucking costs were up 30 percent year-over-year, according to DAT. […]
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Returns in the E-Commerce Retail Supply Chain – MD Logistics
In recent years, a rise in e-commerce sales has led to an increase in the amount of items returned. This increase in returns creates a challenging situation for retailers and an opportunity for their 3PL providers. Q: How does the reverse logistics process work? A: 3PL providers engineer returns solutions that are specific to their […]
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Footwear Chain Steps Up E-Commerce Efficiency
Browns Shoes makes great strides with a distributed order management system that gives inefficiencies the boot.
Read MoreE-Commerce Supply Chains in 2018: Millennial Consumers Most Concerned With Speed and Affordability of Deliveries
For today’s millennial consumers, timeliness of deliveries ranks high on the list of requirements for customer satisfaction. In fact, in a study of 3,000 consumers in the United States, Canada, and the United Kingdom, conducted by e-commerce company Radial, over one-third — 39.7% — of respondents ages 18 to 24 said that speed of delivery […]
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Footwear E-Tailers: Shoe Me The Money
E-commerce footwear sellers woo shoe shoppers with generous shipping and return policies designed to ensure a perfect fit.
Read MoreManufacturers Take on Amazon
In response to the “Amazon effect” and today’s consumer demands, manufacturers are reprioritizing and focusing their technology investments on inventory optimization solutions (43 percent) and integrated planning and execution technologies (41 percent), according to findings from JDA Software’s 2018 Intelligent Manufacturing Survey. The survey suggests manufacturers are embracing a new retail-like role and willing to […]
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Thinking Beyond Home Delivery – SEKO Logistics
Consumer expectations are becoming increasingly demanding, and matching supply to demand is crucial for any successful supply chain. Speed is where it’s at—if you are not moving forward, you are moving backward. As consumers become increasingly savvy online, companies are quickly learning the importance of being at the forefront of change. Providing consumers with all […]
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Full-Service Fulfillment Solution Helps E-commerce Company Deliver – Saddle Creek
Saddle Creek helped allheart get orders out quickly, control costs, and keep up with demand spikes.
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Cookware Company Stirs Up a Sizzling Supply Chain
When sales of cast-iron cookware heat up, a well-known brand prepares a solution to expand manufacturing capacity and warehouse space.
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