Articles

E-commerce

Paul A. Myerson

Omnichannel Delivers, But at What Cost?

Amazon, the most successful e-commerce company of all, gained a competitive advantage through its two-day free delivery for Prime customers. Many other pure e-tailers and brick-and-mortar retailers moving to omnichannel retail—where customers engage with companies in a variety of ways, including in a physical store, or via websites and mobile apps—have followed suit to some degree.

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Overcoming the Returns Challenge

The world of e-commerce shows no sign of slowing down. As parcel volumes soar and businesses strive to meet customer delivery expectations, returns services can, and have been, easily overlooked. Considering that in some sectors, such as fashion, returns can be as high as 45% and in the United States, customers are 3x more likely […]

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4 New Rules for Retail

4 New Rules for Retail

While the grocery and home improvement sectors benefited from changes in consumer behavior during the pandemic, apparel and department stores struggled. Consequently, the following new rules will come into play for retailers in 2021, says a Deloitte report: 1. Digital investment should go beyond differentiation. Many retailers have jumped on the digital bandwagon (see chart), […]

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Jamin Dick

It’s Time to Upgrade Your Tech Capability

Many manufacturers and business-to-business (B2B) companies are built around large volumes, making them traditionally slower to adopt e-commerce; yet, it’s becoming imperative to do so. Customer expectations are evolving, and the pandemic highlights the need for more supply chain flexibility and visibility.

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Vertical Focus: Personal Care Products & Cosmetics

Vertical Focus: Personal Care Products & Cosmetics

What’s In Store? In-store shopping accounted for up to 85% of beauty product sales in most major markets before the pandemic, finds a McKinsey report—even millennials and Gen Zers made almost 60% of their cosmetics purchases in stores (see chart). What will happen to physical beauty product stores in the future? About 30% of premium […]

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Steve Cernak

Revisiting Brand Management Policies

The recent health crisis has increased online sales and expanded the kinds of products shipped to consumers. As consumers, shippers, and retailers get more comfortable with online commerce, the trend away from brick-and-mortar sales will likely continue, even after the health crisis eases.

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Clark Cassell

E-Commerce Trends Drive Automation Initiatives

Q: Do you think the adoption of automated systems will increase with the accelerated e-commerce penetration rate? A: Based on what we have seen in the past several months, the answer is a resounding yes. Someone a long time ago said, "necessity is the mother of invention." I recently had a 3PL prospect, who is […]

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Hannah Testani

The Three Trends Driving Supply Chain Efficacy in 2021

Change is the one constant in supply chain management. And today, shippers need a flexible, agile, and data-driven process to control freight spend. Given the state of last year’s record-breaking e-commerce growth and the uncertainty in the market today, it’s essential to know how a few trends will shape the rest of 2021 and build […]

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Brandon Buckley

Speed, Reach & Flexibility Are Critical to Supply Chain Success in COVID Era

The pandemic has vastly accelerated the growing digital commerce space. Reports show ecommerce leapt years ahead in progress in just months with spending up 30% from the beginning of March through mid-April 2020. A rapid change in customer behaviors, driven by the pandemic, led to an explosion in social commerce, a faster evolution of omni-channel […]

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DHL Shares Strategy for Peak Season and Beyond

E-commerce is up 65% year over year, and expected to surge more than 50% during the busiest peak week, according to Chet Paul, senior vice president at DHL Express; Kraig Foreman, president at DHL Supply Chain; and Craig Morris, chief information officer at DHL eCommerce Solutions. In a media call, the DHL execs shared how […]

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