Articles

E-commerce

John Haber

The Future of Warehouse Workers

Warehouse employment has reached new highs as e-commerce sales are higher than any previous point in time. According to the U.S. Census Bureau, total U.S. e-commerce sales for 2020 increased 32.4% from 2019. In comparison, total e-commerce sales in 2019 increased 14.9% from 2018. Indeed, the COVID-19 pandemic has driven much of the existing current […]

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LEGACY at the Crossroads of America

As e-commerce continues to dominate the retail landscape, many logistics services providers are evolving their solutions to meet this new demand. One example is LEGACY Supply Chain, a Franklin, Indiana-based third-party logistics provider focused on e-commerce fulfillment in the United States and Canada. LEGACY recently acquired a new facility in Indianapolis, and continues to flex […]

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Airbus Freighter Flies Ahead of Boeing

Expecting the e-commerce boom to continue beyond the pandemic, aircraft manufacturer Airbus aims to launch a freighter version of its A350 aircraft in 2025, flying into one of Boeing’s most lucrative markets. The decision to launch the freighter was based on customer demand for a wide-body aircraft to rival Boeing’s B777F and B767F. The A350 […]

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Paul A. Myerson

Omnichannel Delivers, But at What Cost?

Amazon, the most successful e-commerce company of all, gained a competitive advantage through its two-day free delivery for Prime customers. Many other pure e-tailers and brick-and-mortar retailers moving to omnichannel retail—where customers engage with companies in a variety of ways, including in a physical store, or via websites and mobile apps—have followed suit to some degree.

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Overcoming the Returns Challenge

The world of e-commerce shows no sign of slowing down. As parcel volumes soar and businesses strive to meet customer delivery expectations, returns services can, and have been, easily overlooked. Considering that in some sectors, such as fashion, returns can be as high as 45% and in the United States, customers are 3x more likely […]

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4 New Rules for Retail

4 New Rules for Retail

While the grocery and home improvement sectors benefited from changes in consumer behavior during the pandemic, apparel and department stores struggled. Consequently, the following new rules will come into play for retailers in 2021, says a Deloitte report: 1. Digital investment should go beyond differentiation. Many retailers have jumped on the digital bandwagon (see chart), […]

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Jamin Dick

It’s Time to Upgrade Your Tech Capability

Many manufacturers and business-to-business (B2B) companies are built around large volumes, making them traditionally slower to adopt e-commerce; yet, it’s becoming imperative to do so. Customer expectations are evolving, and the pandemic highlights the need for more supply chain flexibility and visibility.

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Vertical Focus: Personal Care Products & Cosmetics

Vertical Focus: Personal Care Products & Cosmetics

What’s In Store? In-store shopping accounted for up to 85% of beauty product sales in most major markets before the pandemic, finds a McKinsey report—even millennials and Gen Zers made almost 60% of their cosmetics purchases in stores (see chart). What will happen to physical beauty product stores in the future? About 30% of premium […]

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Steve Cernak

Revisiting Brand Management Policies

The recent health crisis has increased online sales and expanded the kinds of products shipped to consumers. As consumers, shippers, and retailers get more comfortable with online commerce, the trend away from brick-and-mortar sales will likely continue, even after the health crisis eases.

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