Articles
Supply Chain Management
Customer Service: It’s the Thought That Counts
Technology is enabling an unprecedented level of transparency and communication to help shippers and their logistics providers understand each other’s operations, and collaborate in ways that were much more difficult in the past.
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Building an Effective Supply Chain Team
A successful team needs the right mix of talent, skills, and personalities.
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Ensuring Business Sustainability During Disasters, Disruptions, and Service Failures
We have seen horrific natural disasters in recent years that taxed both supply chains and our core businesses. Approximately 85 percent of global supply chains experienced at least one significant disruption during 2013. This affects both an organization’s bottom line and its ability to be there for customers. Businesses that survive natural disasters, operational interruptions, […]
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Adapting Your Supply Chain for the Future…Now
Supply chain practitioners are adept at identifying and adapting to changes in the real world, both in the long and short term. Two examples: One company is preparing its supply chain process for an anticipated explosion of products that don’t exist yet, and many logistics and supply chain practitioners are dealing with satisfying consumer demand […]
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Leslie Dean: Serving Up FroYo Mojo
Leslie Dean is senior director, supply chain at Menchie’s Frozen Yogurt in Encino, Calif. She has held that position since 2013. Responsibilities: Identifying suppliers and negotiating contracts; defining product specifications for proprietary goods; supporting the marketing team in product development; managing third-party distribution relationships. Experience: Director of purchasing/distribution, general manager international operations, quality assurance, Mrs. […]
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Trends—October 2014
UPS, Christmas 2014: ‘Fixed It!’ After the 2013 peak holiday season, e-commerce shoppers took to the phones and social media to tell e-tailers, and, ultimately express transportation companies, how they ruined Christmas. As it turns out, Santa actually drives a big brown truck, and he failed to get a substantial number of gifts under the […]
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A Lean and Agile Supply Chain: Not an Option, But a Necessity
In today’s global, dynamic economy, it is beneficial for companies to operate a supply chain that is both Lean and agile. Using Lean and agile in combination is known as having a hybrid supply chain strategy. A hybrid supply chain strategy may be appropriate for a company attempting to become a "mass customizer"—producing progressively smaller […]
Read MoreLogistics Sector Leads the Internet of Things Revolution
The Internet of Things (IoT) has been hailed for years as the technology wave of the future. But while we were waiting for refrigerators that order from the store when we’re low on milk, the logistics sector has been making the first tangible forays into a real IoT environment. Using connected devices such as sensors […]
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Bridging Performance Gaps with GTM
Q: What is driving investment in global trade management systems? A: From 2003 to 2013, the value of world merchandise trade nearly tripled, with companies from large to small aggressively pursuing emerging markets as a way to grow top-line revenues and reduce costs through low-cost country sourcing. According to a July 2013 SCM World survey, […]
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How to Get More From Your TMS
Q: Capacity is top-of-mind today. How can supply chain partners collaborate around Transportation Management Systems (TMS) to create capacity? A: There are many ways to collaborate to generate capacity. For example, shippers are increasingly participating in general load boards, tapping into capacity that sometimes flies under the radar. To be successful, they need a TMS […]
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Uncovering Value Through Performance Metrics
Q: How do performance metrics aid a shipper in getting the most supply chain benefit from their containerized transportation providers? A: Performance metrics help uncover value throughout global supply chains. When these metrics are used properly, value can be found in all areas and go much deeper than the typical price and vessel reliability data […]
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From the Outside In: Supply Chain as Strategic Advantage
Even non-supply chain executives appreciate the value of flexible and agile operations.
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Star Search: Discovering the Best Site for Your Business
Finding the right site for your new manufacturing plant or distribution facility isn’t an overnight sensation. You have to pay your dues by investigating infrastructure, quality of life issues, utilities and taxes, and more. These locations deliver the goods.
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Memphis: America’s Multimodal City
Connecting global supply chains through river, highway, rail, and air transport, Memphis gives businesses the ultimate logistics advantage.
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Automation That’s Worth the Weight
When dietary supplement company Nature’s Way wanted to trim down excess distribution space, it embarked on a design and technology regime. Get the skinny here.
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Challenges for Today’s Global Supply Chain: Cost, Profitability and Personalization
When market research firm PWC put out its Global Supply Study in 2013, the concerns of the 500 surveyed executives were mostly what one would expect: profitability, cost management, and customer satisfaction. A fourth concern, however, indicates a shift in global supply chain realities. PWC’s study participants are worried about flexibility – and they should […]
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How to Determine Whether Your Freight Broker Is Legitimate
Wouldn’t it be great if you did your business trusting all of the parties involved without a shadow of a doubt? Sometimes this is indeed possible – when you’ve worked with the same partners for years, and you’ve managed to build a work environment of mutual trust and cooperation. Most of the time, however, it’s […]
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Six Key Areas Every Purchasing Expert Should Address
There was a time when purchasing was a relatively straightforward task. You found the best price at the best terms and negotiated a contract. Signed. Sealed. Done. Sorry to say those days are long gone. When considering the company’s needs, you need to look very closely at the current economic conditions and trends, and base […]
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Tamsen Fricke: Finding the Sweet Spot
Tamsen Fricke has served as operations manager at Divine Chocolate USA in Washington, D.C., since 2013. Responsibilities: Imports, inventory management, national distribution, 3PL management, quality control, customer service, operations strategy, and regulatory compliance. Experience: Account executive, Latinflor/Flortec; account executive, Panatlantic Logistics S.A.; senior inside sales coordinator, U.S. government client liaison, government service program manager, Panalpina. […]
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Trends—September 2014
HCS Updates: Asked and Answered The Occupational Safety and Health Administration‘s (OSHA) 2012 Hazard Communication Standard (HCS) is sure to elicit a supply chain reaction from chemical manufacturers, distributors, and end users. The updates to HCS 1994, OSHA’s previous convention, feature some cosmetic changes—"material safety data sheets" are now referred to as "safety data sheets"— […]
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