Knowledge Base

Ryan Kelly

Three Returns Strategies for Improving Omni-channel Retail

Omni-channel retail involves much more than efficient order fulfillment. An easy returns policy is just as important—so much so that it can be the deciding factor for a purchase. That said, it’s one thing to enact a favorable returns policy, and quite another to execute it efficiently. Thanks to omni-channel expectations, shoppers want the ability […]

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Diane Mitchell

What Is Your Shipper-Logistics Provider Relationship Costing You?

Two to three years is the average logistics provider relationship. The leading reason a shipper becomes dissatisfied with its provider is the lack of strategic initiative. Strength in planning and execution simply does not provide enough value to maintain a relationship over the long term. Innovation—the application of better solutions that meet new requirements, unarticulated […]

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Rob Kriewaldt

Complying With Big-box Retailer Requirements

Complying with big-box retailer regulations is not a one-person job for 3PLs. An integrated team approach is the best way to ensure your company, as a logistics provider, is able to be absolutely reliable to the retailer. Specifically, customer service, compliance, and transportation and operational services equally aid in the assurance of complying with big-box […]

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Torben Kock

Multiple Channels Are Making Supply Chains More Complex

The global consumer packaged goods (CPG) logistics market is forecast to grow at a compound annual growth rate of 5.98% from 2016 to 2020, according to a Research and Markets study entitled Global CPG Logistics Market 2016-2020. For CPG logistics providers who are looking for and finding new ways of helping customers get their products […]

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Brian Bourke

Global Retail Expansion: The Convergence of Marketing, Customer Service, and Supply Chain Strategies

As the global market becomes ever more connected, more and more retailers are struggling to keep up with their international expansion. Brands who never anticipated going global are finding that they all of a sudden are, thanks to the progression of e-commerce and increasing customer expectations. Wisely, this is where many are seeking assistance, and […]

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Tom Heine

The March of Technology

How are you going to make money at the lower margins of 2016? Freight is down, trucks are plentiful, and fuel is down so much that you need to get a lot of new business just to keep your revenue even. Not an easy environment. And it’s going to get tougher. Margins have been coming […]

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John Burke

Is It Time to Think About Logistics Outsourcing?

Changing consumer behaviors, increasing consumer expectations and rapid advancements in technology are converging to create the need for supply chains to be more global, transparent, agile and responsive. We are at a unique point in time with all of these dynamics in place simultaneously that the supply chain function is evolving in its breadth of […]

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Peter L. Coratola Jr.

The Potential of Change

With schools across the country rapidly increasing the use of technology in the classroom, recent graduates entering the logistics workforce expect similar atmospheres. Without even realizing it, these individuals have trained themselves in a variety of ways to further their career. They are comfortable spending hours a day behind the computer, checking their emails religiously, […]

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Ryan Kelly

Optimizing Inbound for Improved E-Commerce Fulfillment

E-commerce is changing warehousing. Consumers want to purchase merchandise at any time, from anywhere—whether it is online, mobile, or in a store. As a result, efficient and reliable omni-channel fulfillment has become an imperative for retailers. To better align business models with the new paradigm, retailers and logistics providers are augmenting their distribution networks to […]

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