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3PL Customer Service Specialization
Defining customer service can be difficult. Measuring it is even harder. Sometimes ambiguous, customer service is more than being courteous and helpful, it’s also about being knowledgeable. To solve complex problems, and to do so with speed, a 3PL must know a shipper’s needs inside and out. While intricacies of certain shippers and receivers will […]
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It’s Chemistry: Globally Harmonized System Facilitates Trade
Prior to December 1, 2015, a chemical material handler could approach a tank of a hazardous substance and see as many as three different hazard symbols, depending on the product’s country of origin, transportation mode, and labeling agency. “Is the skull-and-crossbones image the symbol for acute toxicity?” he would think. “Or is it a carcinogenic […]
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TMS Provides Recipe for Visibility, Vendor Compliance
The Customer Weis Markets, Inc Sunbury, PA USA A regional supermarket chain primarily in central Pennsylvania and an industry leader throughout the United States’ mid-Atlantic coastal region. Solution Provider Kuebix Maynard, MA USA "Kuebix has become the foundation of our Managed Transportation Services program for all inbound shipments. Kuebix has provided Weis the necessary information […]
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Internet of Things on Your TMS
Q: The Internet of Things has been discussed in detail in the supply chain world. Does this have an impact in transportation? A: The Internet of Things (IoT) is the physical network of vehicles, buildings, devices, and other items that are increasingly connected. I also consider people, as well as legacy applications like ERP and […]
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Addressing Vendor Management and Shifting Global Trade Currents
Q: What are the most important aspects of good vendor management? A: Fairness is the first element that always comes to mind when this subject arises. Both parties need to be satisfied and gain benefits in each deal that is agreed upon. If not, deals tend to end faster than planned and turn into a […]
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Chemical Logistics: Formula for Success
As the chemical industry continues to grow, shippers and their service partners work hard to keep product moving, trouble-free.
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Supply Chain Transformation
Bunzl Distribution USA streamlines its inbound supply chain with help from Amber Road.
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CBP’s ACE Reporting Will Reduce Global Trade Risks
Even though the rollout of the Automated Commercial Environment (ACE) has had a bevy of delays, quicker and easier data access will benefit government agencies and the trading industry. As the U.S. Customs and Border Protection (CBP) continues to roll out the ACE Single Window program throughout 2016, the goal remains the same: to eliminate […]
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Three Key Points to Communicate to Become Your Customers’ Dream Provider
Communication and transparency are key to being a good partner to your clients. If your logistics organization is in the process of responding to RFP questions from a plum potential customer, positioning your logistics organization as the ideal fit for that customer depends on clear communication of three defining factors of your business: specialization, size, […]
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Managing Warehousing Requirements During Peak Periods (Without Committing to Long-term Contracts)
Managing peak period shipment volume is a structural challenge in the U.S. economy. Those preoccupied with executing order fulfillment services spend much of the year thinking about and planning for it. The surge is a three- to four-month peak in first inbound, and then outbound shipments, with overlap. Shipments to retailers come first, followed by […]
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Advantages of Waveless Order Fulfillment
Q: What is waveless order fulfillment? A: It is a software-driven order fulfillment processing methodology that continuously pulls orders into a fulfillment operation based on the availability of the resources, people, and inventory needed to fulfill orders. Q: How does waveless order fulfillment differ from wave processing? A: In traditional wave processing, a warehouse management […]
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Unleash the Full Potential of Your Supply Chain
Q: What are the compelling reasons a shipper seeks outsourced logistics support? A: Companies are realizing the differentiated value their supply chains provide in the areas of customer retention, brand reputation and overall bottom-line performance. However, the focus and commitment to enhance supply chain programs are often viewed as a distraction from core functions. Shippers […]
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An Incremental Approach to TMS Acquisition
Q: If savings from a TMS deployment can be significant, what are the benefits of an incremental approach to acquisition? A: It’s true, studies show that savings from a TMS deployment can exceed eight percent of annual freight spend in some verticals. These savings are derived from visibility, analytics, optimization, process improvement and enforcement. In […]
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Best Practices for Effective Carrier Management
Q: Can you share some best practices for effective carrier management? A: There are three that I always recommend. First, seek a TMS platform supporting the use of carriers of all sizes—small to mid-sized to large. It should support EDI and other contemporary technologies utilized by the larger carriers, but also deliver things like a […]
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Using RFPs to Optimize Partnerships
Transparency and communication are key in the RFP process to develop a true and lasting partnership with a 3PL provider.
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The “Direct-to-Consumer” Trend: Retail Shift Affects Logistics Operations
Lured by the promise of bigger sales, better access to consumers, and even their ultimate survival, wholesale brands are increasingly looking to circumvent traditional retailers and reach their customers directly—with “direct-to-consumer selling” or DTC. Recently, several prominent apparel and footwear brands have announced plans to expand their own retail stores in the U.S. and globally, […]
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Analyzing Freight & Logistics Operations
Disruption is the new normal in freight and logistics. Customers now demand greater speed and value, and want detailed information on the status of their shipments. Shoppers are increasingly mobile and connected, and shop across multiple channels. Manufacturers and retailers are rushing to re-introduce direct-to-door deliveries. The emerging Internet of Things allows companies to capture […]
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Freight Audit and Payment: An Untapped Source of Working Capital
Q: You said recently, "The art of working capital management has declined." Why isn’t it a focus? A: The no- to low-interest-rate environment following the 2008 market crash made it easy. Debt wasn’t as big of a concern, so many companies let their attention to working capital management slip. Now that the Federal Reserve has […]
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Leveraging a TMS for Domestic and Global Transportation
Q: What are the biggest challenges facing shippers in today’s economic environment? A: In today’s market, managing transportation domestically and globally in one system with a single workflow is a key factor for a more efficient and cohesive supply chain. Many businesses still use manual methods or multiple systems to manage freight, with no way […]
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Customized and Integrated to Create One Strategic Logistics Platform
Q: Why is it important for businesses to create a customized and integrated strategic platform for logistics operations? Why are businesses struggling to achieve this? A: Changing freight from a tactical necessity to a strategic asset is possible if you have a customized platform for logistics. A customized and strategic platform provides a company with […]
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