Articles
Customer Service
Tapping Social Media to Power Your Supply Chain
Social media provides a platform for companies to share knowledge and opinions, and broadcast information to an audience of followers. It also generates valuable data about how your customers think, shop, vote, and spend their leisure time. Many companies have jumped into social media to improve supply chain operations. Cindi Hane, vice president of technical […]
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Setting the E-Commerce Gold Standard
As chief supply chain officer for flash sales superstar Gilt, Chris Halkyard’s bright idea to optimize the company’s DC network helped spark supply chain efficiency gains.
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Customer Service: Delivering the Royal Treatment
As evolving retail models push consumer expectations to the extreme, companies explore new ways to show customers they rule.
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Plugging Multiple Brands Into Multiple Channels
Geodis Wilson helps integrated design technology company Dana Innovations expand its international supply chain.
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Visions of Customer Service
Tighter links are being forged between customer service and logistics in the retail supply chain. As competition between traditional and online shopping choices heats up, expedited transportation offerings and blended supply chain networks play a pivotal role. Simply put, delivery speed and logistics agility provide the customer service levels needed to win. The main advantage […]
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Measuring Customer Service: The Up-and-Coming KPI
Using key performance indicators (KPIs) tied to customer service metrics helps logistics providers benchmark their value to shippers.
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Weaving a New, Strong North American Presence
Geodis Wilson helps fashion powerhouse Desigual establish its U.S. operations and ensure the latest fashions are immediately delivered.
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A Window of Opportunity
Window and door maker Simonton Windows partners with Cardinal Logistics to open the door to new efficiencies
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Jumping Through Hoops: The Importance of Vendor Compliance
Companies execute acrobatic leaps to ensure they satisfy customer shipping specifications. For small businesses, meeting supplier requirements calls for extra agility.
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Delivering the Final Smile
It’s dangerous to take a "hands-off" approach to customer service. That’s the conclusion of a recent CAPS Research report authored by Mei Li, PhD at Lehigh University. Relying only on carriers and service providers to drive the final customer service experience, warns Dr. Li, puts you at risk of having service failures that can trash […]
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