E-commerce

Shipping and Delivery: How to Get it Right

Thanks to the rise of e-commerce and heightening customer expectations, shipping and delivery have become key drivers of overall customer satisfaction. An e-commerce company’s ability to meet customer expectations can be a source of competitive differentiation. Executing against the wrong strategy—or not having a strategy at all—is a recipe for higher costs and lower customer […]

Store Delivery Keeps Retailers in the Game

Multi-channel retail and fulfillment is typically based on the assumption that customers choose a main way to connect, whether physical stores or a website. Many retailers manage each channel separately with different teams, budgets, processes, tools, reporting structures, and revenue goals. In multi-channel retail and fulfillment, stores have their own stock and sell directly to […]

Nina Luu: Banking on Data

Nina Luu is CEO and co-founder of Shippabo, a cloud-based supply chain management solution headquartered in Los Angeles. Responsibilities: Leading shippers, logistics experts, and technologists in creating cloud-based supply chain solutions. Experience: Co-founder, IGH Global Corporation; marketing director, Evergreen Herbs Education: B.S., business administration, California State Polytechnic University, Pomona, 2005. One year after college, I […]

Returning Experience

The war between the retail/e-commerce customer experience and increasing costs is heating up, thanks to the impact that rising transportation prices are having on the retail process. That trend plagues e-commerce players and retailers, both large and small. For example, in July 2018, spot market trucking costs were up 30 percent year-over-year, according to DAT. […]

Returns in the E-Commerce Retail Supply Chain – MD Logistics

In recent years, a rise in e-commerce sales has led to an increase in the amount of items returned. This increase in returns creates a challenging situation for retailers and an opportunity for their 3PL providers. Q: How does the reverse logistics process work? A: 3PL providers engineer returns solutions that are specific to their […]

Footwear Chain Steps Up E-Commerce Efficiency

Browns Shoes makes great strides with a distributed order management system that gives inefficiencies the boot.

Footwear E-Tailers: Shoe Me The Money

E-commerce footwear sellers woo shoe shoppers with generous shipping and return policies designed to ensure a perfect fit.

Thinking Beyond Home Delivery – SEKO Logistics

Consumer expectations are becoming increasingly demanding, and matching supply to demand is crucial for any successful supply chain. Speed is where it’s at—if you are not moving forward, you are moving backward. As consumers become increasingly savvy online, companies are quickly learning the importance of being at the forefront of change. Providing consumers with all […]

Full-Service Fulfillment Solution Helps E-commerce Company Deliver – Saddle Creek

Saddle Creek helped allheart get orders out quickly, control costs, and keep up with demand spikes.

Cookware Company Stirs Up a Sizzling Supply Chain

When sales of cast-iron cookware heat up, a well-known brand prepares a solution to expand manufacturing capacity and warehouse space.

Engaging the Informed Consumer

Retailers and branded manufacturers can differentiate themselves in a crowded marketplace by showcasing their most unique assets, according to Kibo’s annual 2018 Consumer Trends report. Based on responses from 3,000 U.S. consumers, the report suggests that while price is still the primary factor in purchasing decisions, consumers are increasingly seeking out a differentiated shopping experience—one […]

2018 Business Trends: For Better, For Worse

Investing in new and improved information technology and robotic process automation (RPA), talent shortages, and trade protectionism are predicted to be the top trends in service delivery for 2018 and the next several years, according to the latest quarterly KPMG Global Insights Pulse survey. Respondents predict these trends will have the largest positive impact: intelligent […]

Supply Chain Strategy and E-Commerce Success – Unyson

Companies with an e-commerce strategy often sell a wider variety of products than brick-and-mortar companies. To reap the benefits of that product mix, however, they may need to adapt their supply chain strategy to accommodate the needs of every product they sell. According to the U.S. Census Bureau, e-commerce sales for the second quarter of […]

Imports, E-Commerce Drive Industrial Real Estate Demand

Seaports are a vital economic engine for the United States and a huge driver of demand for industrial real estate. Imports represented 63 percent of the total loaded cargo volume in 2017 for the top 13 ports in the United States. As imports continue to rise steadily in many ports across the country, and e-commerce […]

E-Commerce Trends