Articles
Customer Service
Optimizing Customer Service and Corporate Value
Q. How can a company maximize customer service and corporate value? A. The first interaction is often with the customer service department. This team makes the first impression, setting the tone for the relationship and the perception of how your brand can fulfill their needs. Suppose the experience is pleasant and productive; your credibility increases. […]
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GOOD QUESTION: What’s your best customer service tip for supply chain stakeholders?
What’s the secret to pleasing customers, whether they’re consumers, your partners, or other supply chain stakeholders? These industry insiders offer their best advice.
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9 Ways to Enhance the Customer Experience
Providing a five-star customer experience is the name of the game for e-commerce and omnichannel retailers and brands. Here are some best practices to keep your customers coming back for more.
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Syfan Logistics Renders Transport Plan on Deadline to Haul Away Foul Mess
Taking on smelly poultry waste and an extremely tight deadline, Syfan Logistics provides a swift solution to a fowl challenge many refused—adding another feather to its cap.
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How Strong Trading Relationships Help Win and Retain Customers
The most effective supply chains are built on a firm foundation of cooperation between suppliers and distributors. Strong trading relationships have a significant impact on just about every measure of performance: customer service, transportation and storage costs, risk, forecasting, lead times, and even product development. The best way to ensure that your supply chain is […]
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Masterful Moves: Overcoming Deadlines, Pressures, and the Pandemic
Holman Logistics provided its client with Extraordinary Service resulting in seamless execution for a warehouse move done in record time. THE CHALLENGE Seeking to optimize its Northwest omnichannel supply chain operations and having outgrown its existing 204,000-square-foot distribution center, one Holman Logistics client needed a new facility. The major consumer lawn and garden products supplier […]
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E-Commerce: Delivering the Goods
A new study from Descartes Systems Group shows the ongoing e-commerce growth and the importance of delivery performance for customers.
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How to Ensure Delight in the Grocery Aisle
Fulfilling customer needs and maintaining their ongoing satisfaction remains a critical priority. Disappointing a customer doesn’t sit well with a retailer or store associate, and that sense of frustration is something retailers should be working to prevent, starting with the following strategic supply chain enhancements. Improve demand forecasting to reduce unwelcome surprises. Typical seasonal products, […]
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Rowenta Irons Out Inventory Challenges
Where do I go when it is too painful to watch TV? To my garage workbench. As it happens, my daughter had a project for me. Her pricey Rowenta iron was staining and scorching clothes. I can’t fix what’s going on in the world, but I’ll try my hand at this! Having broken several appliances […]
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Improving CX: Going the Extra Mile
From e-commerce fulfillment strategies to warehouse layout to inventory approaches, here are the supply chain moves that go above and beyond to improve the customer experience.
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Is the Healthcare Supply Chain Ready for the Netflix Effect?
Have you ever marveled at how Netflix seems to know what you want to watch, when you want to watch it, and sets expectations with a high percentage of likelihood that you’ll enjoy their recommendation? What if we could apply that same degree of accuracy to the healthcare supply chain? Armed with the right information, we could know who needs which supplies and when, down to the patient level. The result would be a more resilient supply chain and better patient outcomes.
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Supply Chain: An Engine of Post-Pandemic Growth
Growth has been hard to find for consumer goods companies in recent years. The majority of food and beverage businesses, for instance, are seeing growth of less than 3% according to Accenture’s analysis. And across industry segments, growth has been trending downward for five years now, culminating in the unprecedented disruption of 2020.
Read More10 Tips for Improving the Customer Experience
Your customer experience represents the primary touchpoint between your revenue and customers, so the experience you offer can make all the difference between short-lived success and true market longevity.
Read MoreSylvia Wilks: Kicking the Tires
Responsibilities: Build a quality supply chain from scratch that disrupts the market, drive a culture of continuous process improvement, and lead TireHub into the future as part of the executive business team. Experience: Chief procurement officer, Kimberly Clark Corporation; executive roles in global sourcing, supplier relations, international supply chain, soluble coffee operations, and other functions with […]
Read MoreSteering ArcBest with Values and Trust
To achieve her goal of aligning the resources of a 100-year-old company to better meet customers’ evolving needs, Judy R. McReynolds draws on her strategic and value-driven leadership skills.
Read MoreCreating an Exceptional Customer Experience
Deliver poor customer service and you’ll lose business. But you can improve the customer experience by committing to meaningful change across your enterprise.
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Amping Up the CX
Shippers and their logistics partners deploy supply chain and customer experience strategies to rock their customers’ world.
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Rolling Out a Major Product Transition Across the Globe
For C3 Solutions, customer success equals company success. The industry leader in yard and dock management solutions eased the transition for users to a new HTML5 platform, providing exceptional support.
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What Is the Best Method to Measure Customer Satisfaction?
Q: How is Ruan’s Customer Satisfaction Program structured? A: At Ruan, customer satisfaction is one of our five guiding principles. Ruan believes in developing strong partnerships by understanding our customers’ stories and continuing to improve our service as their needs evolve. And the best way to know if we are achieving that goal is to […]
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Easing E-Commerce Pain Points
Although key logistics capabilities are needed to build and maintain successful e-commerce operations, few brands excel at them, according to a study from Geodis and Accenture Interactive. The study highlights: E-commerce acceleration: Brands estimate that e-commerce in 2020 will represent nearly half of their sales. Before COVID-19, companies were making 34% of their sales online. […]
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