Articles

Retail Logistics

That’s a Wrap: Holiday Shipping Tied Up in Knots

That’s a Wrap: Holiday Shipping Tied Up in Knots

During the holiday shopping season, all eyes are on shipping, with more than half of consumers (60%), and nearly three-quarters of millennials (74%) claiming they were disappointed with holiday shopping services in the past. Stats from Pitney Bowes’ 2019 Global Online Shopping Study reveal the top shipping frustrations: 1. Free shipping still reigns supreme, with […]

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GOOD QUESTION | What’s the quickest way to improve return logistics?

Make sure information systems, distribution networks, and transportation capabilities work together seamlessly. Perry Belcastro Senior Vice President, Fulfillment Services Saddle Creek Logistics Services Leverage artificial intelligence to identify key drivers causing returns/claims. This can provide insights that can be used to optimize delivery, reduce volume, and provide critical information to engineering to improve products. Tom […]

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Germany, Austria Retailers Go for BOPIS

Germany, Austria Retailers Go for BOPIS

Germany and Austria retailers display a balanced market of omnichannel practices, reports OrderDynamics’ Omni-2000 Research: Germany|Austria. Collectively, at 43%, the region falls third behind France (50.5%) and the U.K. (64%) in the number of retailers offering buy online pickup in store (BOPIS) services. Germany and Austria lead in active inventory visibility when compared to all […]

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Canada Bupkus on BOPIS

Canada Bupkus on BOPIS

Canada lags behind several other countries, but is still ahead of the United States when it comes to Buy Online Pickup In-Store (BOPIS) options, according to a new survey from OrderDynamics, a Tecsys company. Omni-2000 Research: Canada highlights the country’s retail market efficiencies in a host of omni-channel capabilities. Compared to 37.6 percent of global […]

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Valerie Metzker

Retail Combats a $351-Billion Problem

The next time you think about returning an item to Amazon, be forewarned: Return too many items in one year, and you might just be exiled for good. Amazon’s controversial decision to ban return-happy customers in an effort to reduce returns costs shows the lengths retailers are willing to go. Last year, total merchandise returns […]

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Costco Chickens Out

A handful of companies—think Tyson and Perdue—all but control poultry production in the United States. They’ll soon be joined by a retailer known more for chicken sales than chicken production: Costco. The big box retailer is building a farm-to-table production system to ensure a steady supply of rotisserie chickens. The center of the operation is […]

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Take Two Tablets

Two-thirds (66 percent) of retail store associates believe that if they are equipped with tablets, they could provide better customer service and improve the shopping experience, according to the results of Zebra Technologies Corporation’s 11th annual Global Shopper Study, which analyzes the attitudes, opinions, and expectations of shoppers, retail associates, and retail decision makers. Fifty-five […]

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News & Trends Impacting the Luxury Goods Supply Chain

News & Trends Impacting the Luxury Goods Supply Chain

Designers Supply Chains a Custom Fit Luxury brands are taking vertical ownership of their supply chains to ensure longevity, sustainability, and artistry and reduce risk. After all, what better way to ensure a designer’s collections are delivered on time than by owning the factory that produces the garments? Having the design team and development process […]

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A New Argument for Pool Distribution as More Specialty E-Retailers Set Up Shop

As consumer demand intensifies and changing shopping behaviors put pressure on the industry to adapt, retailers have continued to redesign their networks to keep up. When distributing high-volume retail goods, determining the right model is key. So what’s the quickest and most cost-effective way to keep fast-turning retail products moving from DC to store shelf? […]

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