Choosing Voice-Directed Technology

Voice-based warehousing can result in high productivity and accuracy rates, safe working conditions, and a boost in worker morale. It can also have a positive impact on your organization’s bottom line. Paul Lightfoot, CEO and president of Rockaway, N.J.-based solutions provider AL Systems Inc., offers advice for selecting a voice-directed technology vendor. 1. Analyze your […]

Establishing a Successful Industrial Park

Despite a rocky start, the North Carolina Global TransPark (GTP), a state managed and financed multi-modal transportation park, is thriving today. Conceived 20 years ago as an aviation-centered global assembly and distribution point, the 2,400-acre business park, located in the state’s southeastern quadrant near Kinston, encountered its share of problems before landing its first significant […]

Do Your Logistics Partners Value Customer Service?

The most dreaded phrase in the English language just might be: “Please hold for the next available operator.” Good customer service experiences have become few and far between, with more companies either entrusting their customer outreach to computerized voice-prompted systems, or worse, outsourcing to call centers that have little knowledge about the companies they represent. […]

Macro? No, Micro Economics

“The economy is bad so we’d better make cuts that hurt customer service.” OK, no business would set out with this goal, but often the results are the same. And the consequences of poor service in today’s economic climate are irrevocable. While the macro economic news is bad, customer service is all about managing micro […]

Hospital Logistics Gets a Check-Up

Symptoms such as erratic billing rates, supply closet vertigo, and constricted inventory flow have healthcare facilities diagnosing better supply chain management as the cure for what ails them. To improve their condition, they’ll need help from suppliers and service providers.

Customer Service Gets Personal

MORE TO THE STORY: SERVICE BY EXCEPTION Businesses today face the unenviable task of reducing supply chain costs while increasing front-facing service to end customers. Technology and automation help integrate and expedite service, but they don’t allay the problems and emotions—good, bad, and indifferent—that befall poor execution or unforeseeable exceptions. The business-to-consumer universe is rife […]

Standing out in the Crowd

Whether you’re a rookie warehouse operator, a mid-level transportation manager, or a veteran logistician, industry associations can help you make a name for yourself.

Charles Graffeo, Sr.: Wake Up and Smell the Coffee

Coffee drinkers in certain regions of the South should raise their cups in salute to Charles Graffeo, Sr. At Community Coffee Company in Baton Rouge, La., Graffeo is responsible for the whole process chain—purchasing, logistics, manufacturing, and distribution—that takes coffee from bean to cup. Graffeo joined Community Coffee in 2006 as general manager of manufacturing. […]

Managing Data One Byte at a Time

Increasing connectivity, largely a result of the Internet and the facility with which we collect data, has changed the pace and relationships of business. To a great extent, local business no longer exists, as all commerce and trade is tied together by information. This is evident as the world’s economy stumbles. Business is, quite simply, […]

Airfreight Costs Touch Down

Customer service scores big points at Irving, Texas-based Easton-Bell Sports, which manufactures a wide array of sports equipment, including Ridell football and hockey helmets; Easton baseball bats and gloves; Bell bicycle parts and equipment; and a variety of racing, fitness, and yoga products. Easton-Bell’s brand names have been well-known in the sports world for more […]

Trends-December 2008

Pacific Coast ports have anchored U.S. trade during the past two decades, but shifting globalization and sourcing tides are altering domestic transportation currents. These changes are gradually recasting the U.S. intermodal footprint with potentially long-lasting implications, suggests a recent report by Drewry Supply Chain Advisors. Intermodal routings linking major West Coast port gateways with the […]

Global Logistics-December 2008

Imagine what it would be like to slice inventory in half, cut out 2,000 suppliers, and whittle almost $500 million in total costs from your supply chain. With the help of IBM’s Integrated Supply Chain organization, Australia’s leading telecommunications player, Telstra, is bringing this demand-driven vision to reality. In September 2006, Telstra entered a strategic […]

Selecting Pallets: Wood vs. Plastic

Wood remains the most common pallet material used in the United States. But for about five percent of shippers, plastic is a better choice for moving goods. How does a shipper choose? Should you change to a new pallet material? Steven Mazza, president of S&B Pallet Co., Plainfield, N.J., and member of the board of […]

Successfully Managing Long-Tail Inventories

The concept of the long-tail retail environment refers to the extended downward slope of a unit sales curve that, when illustrated graphically, depicts a “long tail” as demand wanes toward zero. Introduced by Wired Editor in Chief Chris Anderson in 2004, the term originally described Internet-based companies, such as iTunes or Amazon.com, whose environments are […]

Green Transportation: On the Road to Sustainability

In the past, transportation efficiency concerns primarily focused on areas such as route optimization, capacity planning, and partner collaboration. Today, efforts to improve service and reduce costs include an additional element: environmental impact. As new and aggressive social, environmental, and political pressures evolve, shippers and carriers must adopt and act upon “green” opportunities. Failure to […]

Getting All, Like, Demand-Driven

Did you know that a 16-year-old girl in Spain is the logistics genius behind one of the most sophisticated and effective retail supply chain operations on the planet? Neither does she. The typical Zara demand signal—to buy or not to buy—sets in motion a demand-driven process that has the global apparel chain retailer, based in […]

Going Critical

When an item really, really, really has to get there—and fast—critical shipment service providers spring into action, STAT!

All I Really Need to Know (about Logistics) I Learned From Rudolph: A Holiday Demand Story

It is both a holiday classic and one of the best depictions of a supply chain solution ever broadcast. The factory floor hums as a shipping deadline approaches, but a logistical disaster looms in the guise of an unexpected storm. The solution turns out to be right at the end of the hero’s red nose. Yes, all you really need to know about logistics you could learn from Rudolph the Red-nosed Reindeer.

NASCO: North America’s SuperCorridor Coalition

NASCO, the multimodal transportation network running through the heart of trade in the United States, Canada, and Mexico, is all about sustainable, secure, and efficient economic development. See why its future looks so bright.

Snapshot: Pharma Logistics: Prognosis Positive

Pharmaceutical manufacturers, drug distributors, and health care providers are taking a double dose of technology and business process improvement to keep consumers safe and competition one step behind. Transformation in the pharmaceutical marketplace is challenging traditional approaches to manufacturing and distribution. “Pharmaceutical, medical, and medical device margins are collapsing quickly,” says Daniel Carbery, senior vice […]

Bill Justus: Home Sweet Home

Throughout your industry, sales are down. But the cost of materials keeps going up, and those higher prices sure don’t help you draw in hordes of new customers. What to do? Get all your partners working together to drive costs out of the supply chain, says Bill Justus, vice president, supply chain services at David […]

Signed, Sealed, Delivered…But to Whom?

Q: I am a warehouse operator. An insurance company recently refused to provide me with coverage for the wrongful delivery of goods stored in my warehouse, citing the Uniform Commercial Code as the reason. Can you explain the problem? A: The Uniform Commercial Code (UCC) is a body of law that has been accepted, with […]

Curve Appeal

The efficient delivery of goods requires a thoughtful way to negotiate curves and arcs to find the optimal route.

How to Manage Risk Among Logistics Partners

MORE TO THE STORY: SAFEGUARDING AGAINST RISKY BUSINESS Businesses face their own unique challenges in today’s waffling economy, with credit largely frozen, consumerism measured, supply lines lengthening, and transportation-related costs reaching record thresholds. Aside from these internal and market-driven obstacles, companies also encounter considerable risk partnering with carriers, forwarders, and third-party logistics providers laying down […]

How to Develop Infrastructure to Support Mission-Critical Logistics

MORE TO THE STORY: 6 STEPS TO SUPPLY CHAIN ENLIGHTENMENT here are critical logistics requirements and then there are mission-critical demands. The difference is end-user impact: a lost customer because of a late shipment, or a lost product line—and countless lost customers—because a critical part can’t be replaced in time. When companies move high-value shipments […]

How to Negotiate Ocean Carrier Contracts

MORE TO THE STORY: WHEN YOU APPROACH THE TABLE What you put into contract negotiations dictates what you get in return. So begin by putting together a prospectus of your industry and your company and where it is moving—with input from all departments and levels of management within the extended enterprise. Assess and understand where […]

How to Drive Excellence in Food Service

MORE TO THE STORY: FOOD LOGISTICS EXCELLENCE A LA CARTE Concerns over food product safety and integrity have ramped up efforts in the food supply chain to improve service, efficiency, and transparency—despite already robust regulatory oversight. Picking up and delivering shipments on time with no claims is the expectation among food service companies. Service is […]

How to Capitalize on Importer Security Filing (10+2)

MORE TO THE STORY: MAKE 10+2 WORK FOR YOU Sometimes opportunities present themselves in the unlikeliest places—in the bureaucracy of Customs compliance, for example. When U.S. Customs and Border Protection (CBP) introduced the idea of Importer Security Filing (10+2) early in 2008, many global shippers and consignees greeted the proposal with reservations. The mandate requires […]

How to Gain Supply Chain Visibility

MORE TO THE STORY: 6 STEPS TO SUPPLY CHAIN ENLIGHTENMENT If there is one buzzword that continues to define supply chain management, itπs visibility. Everyone wants it but few seem to ever approach true nirvana. Part of the difficulty in this endless search for total insight and control is that companies have different interpretations of […]

Global Logistics-Nov

In a move that will get CN a little closer to its customers, the Montreal-based Class I is acquiring three principal railway subsidiaries of the Quebec Railway Corp. (QRC) and a QRC rail-freight ferry operation. The purchase comprises 540 track miles of rail line CN formerly owned in eastern Ontario, eastern Quebec, and northern New […]

Global Logistics-Nov 2008

In a move that will get CN a little closer to its customers, the Montreal-based Class I is acquiring three principal railway subsidiaries of the Quebec Railway Corp. (QRC) and a QRC rail-freight ferry operation. The purchase comprises 540 track miles of rail line CN formerly owned in eastern Ontario, eastern Quebec, and northern New […]

Trends-November 2008

Outsourcing demands spin third-party logistics providers in countless directions, a reality manifest in the array of value-added services today’s players bring to the market. Look no further than where 3PLs have evolved from—warehousing, transportation, forwarding, freight payment, truck lease, chemical, automotive, electronics—and the level of complexity, breadth of resources, and geographic scope they now wield. […]

Keeping Expedited Costs Down

While expedited shipping can be expensive, it doesn’t have to break the bank. With a little thought and planning, shippers can control the factors driving expedited shipping costs by following these tips from Dave Quinn, president of Belleville, Mich.-based Active On-Demand. 1. Choose the right mode. Utilizing the wrong mode costs shippers the most when […]

Can You Afford to Ignore Supply Chain Risk?

As companies gravitate toward a “build anywhere, source anywhere, sell anywhere” mind-set, supply chain risks—entering into long-term contracts at unfavorable prices or sub-optimal quality, excessive dependence on one geography or supplier, lead time variability, and supply disruptions caused by natural disasters—assume greater proportions. Any supply chain setback could negatively impact average operating income and return […]

Community Service: Supporting Logistics Education

Manufacturing jobs are leaving American shores at an increasing rate. While this presents challenges for manufacturing companies, it also boosts demand for distribution and logistics professionals. Because many products manufactured overseas are ultimately consumed in the United States, the need for warehouses and distribution centers to move those materials from port of entry to point […]

Boeing, Boeing Gone?

When times get tough, supply chain/logistics redeployment grows increasingly important. Part of evaluating site locations for your manufacturing and logistics facilities involves considering fundamentals such as proximity to sources and customers, and transport infrastructure. But there is a “softer side” of site selection. As I write this, Boeing is in the midst of a strike […]

New Horizons: 2008 Ocean Carrier Guide

Changes in trade latitudes and changes in shipping attitudes are steering ocean carriers in new directions. As global businesses explore new offshore manufacturing and sourcing locations and more efficient routings for pulling product to U.S. markets, carriers are tacking their sailing schedules, following demand into new ports of call, and developing a dashboard of value-added […]

Memphis: North America’s Logistics Center

With its wealth of resources, central location, highly developed infrastructure, depth of logistics and transportation services, and talented labor pool, Memphis claims its right to the title “North America’s Logistics Center.” No wonder so many companies can’t help falling in love with Memphis.

James Bradley: Supply Chain Management is in His DNA

Is there a gene for supply chain management? If so, James Bradley must have it—his father worked in logistics and supply in the Air Force, and Bradley has been focused on the field since college. If scientists do discover such a gene, chances are they’ll be working with technology from Bradley’s employer, Affymetrix, a Santa […]

Diagnosing Complexity

Complexity can be a concern wherever it arises. More often than not, it is perceived as a burden rather than a virtue. Simplicity, on the other hand, has shown great value in science and engineering. Yet even in these areas, complexity still persists. When complexity runs wild it becomes chaos. Some gurus tell us to […]

Hazmat Education Is the Best Response

Today’s logisticians need to be well-grounded in many areas of hazardous materials (HM) management and alert to the prevalence of these regulated materials throughout the supply chain—in the workplace, in the work process, and in distribution. HM falls into two categories and three broad applications. The two categories are materials inherently hazardous and materials that […]

Global Logistics-Oct 2008

In tough economic times you can’t nickel-and-dime logistics process improvement. That, in itself, is a lesson for struggling retailers. The United Kingdom arm of Woolworths, the original five-and-ten discount chain, knows this reality firsthand, and is making supply chain management and leadership top priorities as it looks to reverse its fortunes. Beset by rampant stockouts […]

Trends-October 2008

The New York City Department of Education (DOE) is learning the fundamentals of transportation and vendor management the hard way—and it shows. Facing a $300-million budget deficit, this past spring the DOE decided to revamp its decades-old milk purchasing arrangement and consolidate suppliers, according to the June 18, 2008, edition of the New York Post. “Our […]

Importing Food Safely

With recent incidents of food contamination making headline news, tracking the food supply chain has never been more important. Here are some tips on ensuring food import safety and accountability from Michael Lahar, food and drug administration team leader for A.N. Deringer Inc., a St. Alban’s, Vt.-based third-party logistics provider. 1. Verify your trading partners […]

Real-Time Location Systems Cover Your Assets

The ability to track assets in a broad geographic area, typically outdoors, is key to transportation management. Satellite and cellular network-based technologies are often used for real-time asset tracking outdoors. But to track assets indoors—in factories, warehouses, or other controlled environments—Global Positioning Systems (GPS) and cellular-based systems lack sufficient signal strength. Alternative techniques employing low-cost […]

The Short Loop is Better

Suppose, for some unknown reason, the hot/cold water valves for your shower were installed in the basement, next to the water heater. When you wanted to take a shower, you’d have to go to the basement, turn the water on, then walk upstairs to the bathroom. If you needed to adjust the water temperature or […]

Trucking Perspectives 2008

Our annual Motor Freight Market Insight Survey provides an in-depth look at the trucking sector. Motor carriers and Inbound Logistics readers address growth areas and obstacles.

Freight Payment Services: Dollars & Sense

Freight payment services are no longer just about paying your carriers quickly. Today’s freight payment service providers have expanded their portfolios to offer an array of cost-cutting, productivity, and efficiency benefits.

Purchasing Managers: Shop Talk

Purchasing managers juggle a To-Do list of stressful, business-critical tasks—from striking the best deals to projecting demand to staying abreast of financial and political changes worldwide. Listen in as four purchasing managers chat about challenges and shoot the breeze on strategy.

Steve Schad: Navigating a Career in Supply Chain Management

As a college student studying business management, Steve Schad thought a lot about links, but not the ones in the supply chain. “I thought I’d be on the PGA tour,” says this avid golfer. “But that didn’t work out.” What did work out was a 30-year career in supply chain management and operations. And for […]

A Behind-the-Screens Look at Air Cargo

Q: I am an air consolidator and arrange to ship cargo to domestic and international destinations. I understand that the Transportation Security Administration is developing a system to subject 100 percent of domestic and international cargo to security screening. Are you familiar with this initiative, and how will it affect my operations? A: Last year, […]

Keeping Our Heads Above Water

Water is one of the world’s biggest challenges. There is plenty of it, but it is often in the wrong place (favored industrialized nations), at the wrong time (a hurricane or flood), and in the wrong form (polluted or invaded by salt). Poor logistics, supply chain, and financial management, with some political issues thrown in, […]

Cultivating Healthy Carrier Relationships

Developing robust relationships with your carriers can be challenging, but it’s essential to establishing well-defined expectations. Capacity shortages and other carrier-related service issues will inevitably occur, so you and your carriers must work together to sustain a mutually beneficial relationship when times get tough. The following best practices can help you maximize value within your […]

Global Logistics-September 2008

Building on successful efforts in China, India, and the United Kingdom, FedEx Express is introducing its first domestic offering in Latin America—FedEx Express Nacional. The new service, which debuts Oct. 6, 2008, provides domestic next-business-day shipping, online tracking and tracing, and a money-back guarantee to businesses across Mexico. “Adding domestic service to our portfolio of […]

Trends-September 2008

On Aug. 10, 2008, JDA Software signed a definitive agreement to acquire i2 Technologies for approximately $346 million, uniting two key rivals in the transportation management system (TMS) space. While the implications for current customers won’t become manifest until JDA releases its much-anticipated product roadmap, it is clear that the situation for mid-sized companies seeking […]

Selecting Global Trade Management Software

Looking for guidance on selecting a flexible global trade management software (GTM) package that easily integrates into your supply chain strategy? Here’s some advice from Brian Hodgson, vice president of marketing and business development for Kewill Americas, Marlborough, Mass. 1. Set clear requirements and well-defined scope. Determine, for example, whether you need import or export […]

Customer Service: The Two Percent That Matters Most

Evidence abounds that American industry’s customer service system is broken. For example, 80 percent of companies believe they provide superior customer service – yet only eight percent of their customers report having received superior service, according to a recent Bain & Company survey. A business that is unaware of its customers’ perceptions is headed for […]

E-Commerce Tools Can Speed Ocean Trade

In the days before e-commerce, the only way to orchestrate an ocean container shipment was to call and fax every party to the shipment. This world still exists, but it’s fast being superseded by e-commerce tools that free shippers to manage supply chain risk and efficiently serve customers instead of chasing down details and coping […]

All the Low-Hanging Fruit Have Not Yet Been Picked

Many retail logistics practitioners who are good at their jobs will swear to you that all the low-hanging fruit on their optimized logistics tree has already been picked. Sure, one way to face today’s challenges is to cut transportation and logistics costs. But what’s hanging on the other side of the tree in the orchard […]

Fast Food Logistics: Having it Your Way

Variety and freshness are paramount to keeping fast-food customers hungry for more and supply lines and inventory ripe and ready for change. Fast-food chains look to logistics service providers with a similar craving for made-to-order selectivity, quality, and service—all at an affordable cost.

Shawn Surber: Going Whole Hog

Farmers feed the world, and Shawn Surber moves the feed. As logistics manager for Premier Feeds in Wilmington, Ohio, Surber coordinates ingredient flow into three feed plants and product delivery to distributors and farmers in his region. He manages a 26-truck fleet, occasionally hopping into the driver’s seat himself. When needed, he also lends a […]

Inventions Light the Way

The public knows Thomas Edison as the man who invented the light bulb. But what Edison really invented was a system for generating and distributing electricity into cities, and eventually into rural communities. This was a gigantic and, at the time, novel undertaking. In our industry, Malcom McLean is recognized for inventing the shipping container. […]

For Your Eyes Only: Safeguarding EDI File Data

We all want the convenience of sharing information seamlessly across departments and business partners. To eliminate cumbersome manual processes, manufacturers share Electronic Data Interchange (EDI) documents—such as shipping notices and purchase orders—with 3PLs, sourcing companies, expeditors, and freight forwarders so that these parties have the information they need. EDI documents bring manufacturers added convenience and […]

Trends-August 2008

West Coast ports have endured their fair share of growing pains lately, what with congestion and capacity recurring quandaries for stateside shippers and consignees. Still, the ports are moving forward with efforts to increase throughput efficiency by spreading existing traffic across more hours and optimizing valuable port assets. PierPASS’ OffPeak program, for example, has diverted […]

Global Logistics-August 2008

Logistics service providers are no strangers to handling mission-critical projects. So when natural disasters strike, they serve an important role helping first responders and humanitarian relief agencies bring food and supplies to those in need. They may also bank some valuable experience for helping commercial shippers manage their own supply chain adversities. Cyclone Nargis, which […]

How to Request 3PL Proposals

Thoroughness and honesty are the keys to a successful 3PL request for proposal (RFP) bid process, according to Will O’Shea, chief sales and marketing officer for Atlanta, Ga.-based logistics provider 3PD Inc. Here are his tips for getting the best results from your 3PL RFP. 1. Be selective. If you send out RFPs in a […]

David L. Miller

Get Peace of Mind by Choosing the Right LTL Carrier

In the harried world of logistics, selecting a less-than-truckload (LTL) carrier is one of the most important decisions a shipper will make. LTL carriers that know and properly value the variables affecting the cost of goods delivered and the overall customer experience can mean the difference between keeping you satisfied or losing your business. Shippers […]

GTM Technology: Why Not?

Global trade management (GTM) software simplifies trade compliance, provides visibility across the supply chain, and offers effective manufacturing cost sourcing. Yet the international supply chains of large companies are 50 percent automated at best, according to Aberdeen Group. This statistic begs the question: Why aren’t more companies investing in GTM software? Some businesses develop their […]

Change: Count On It

In my 25 years with Inbound Logistics, I can recall few times of such rapid change. One was the dot.com era and the promise that new technology would help us make our logistics networks more efficient and our companies more responsive to customer demands. Another was the advent and meteoric growth of the 3PL segment […]

Supply Chain Bifocalism: Go Short or Long?(Biondo)

When economic times get tight, even the most visionary business logistics managers feel pressure to set strategic goals aside and focus on savings derived from process optimization and operational ROI. Are you balancing strategic with tactical plays as you head down the field to the goal line of supply chain efficiency? Consider these questions: Q: […]

Genetic Engineering

DNA technology provider Applied Biosystems spliced planning and training to create a double helix of WMS success.

3PL Elements: Outsourcing = A Formula for Change

When shippers mix the 3PL elements of expertise, process efficiency, and technology into their supply chain, the results are potent. Eureka! A stronger, more efficient, and cost-effective logistics operation! Step into the logistics lab for a look at how and why outsourcing can give businesses a positive charge.

Project Logistics: Mission Possible

Their mission, should they decide to accept it, is to transport sensitive materials around the globe. They’ll grapple with issues of size, time, cost, scheduling, security, and fragility. Failure is not an option. They are project logistics professionals.

Summer Reading Guide 2008

After you pack the picnic basket with sandwiches, potato salad, and lemonade, toss in one of these interesting summer reads. You’ll quench your appetite and your thirst for supply chain knowledge at the same time.

Growth and Structure of the Third-Party Logistics Industry

In these challenging economic times, it may be difficult to think of industries that achieve meaningful growth irrespective of the economic cycle. Historical trends, however, suggest that the third party logistics (“3PL”) industry has been able to accomplish just that. During the last recession, gross revenues for the domestic industry grew 17.8% from $65.3 billion […]

Determining When to Outsource Supply Chain Management Services

In today’s highly competitive and dynamic global business environment with vastly extended supply chains, companies can often be confused by the many logistics options and sources available to them when seeking to implement a highly visible supply chain management (SCM) solution. Before making a decision on how to best integrate advancing technologies into your company’s […]

Jose Flores: Zooming Right Along

On April 24, 2008, Jose Flores broke a record. That day marked his 45th year at Yamaha Corporation, and with that milestone he became the Japanese company’s longest-serving U.S. employee. Since Flores joined Yamaha in 1963, much of his work has had a strong logistics component. Currently, he’s administration manager in Yamaha Motor Corp. USA’s […]

A Matter of Life and Death

Q: I am a freight forwarder providing a service in which I deliver ISO tanks to my customer, who fills them with hazardous liquids and gas. Once the tanks are filled, I arrange to have them transported from my customer’s facility to their destination, usually in a foreign country. I recently read about a case […]

Fuel for Thought

The current fuel-cost crisis has U.S. truckers caught between a rock and a hard place. Any solution comes with a complex price tag, and has to reflect the common good. But who knows what the solution is? In March 2008, Americans drove 11 billion miles fewer than they did in March 2007, the largest drop […]

Simon Kaye

Incoterms Let Importers Control Their Destiny

Global import and export merchandise trade is currently valued at nearly $12 trillion, according to the World Trade Organization, some 75 times more than in the mid-1960s. Despite this growth, many companies still use the same trading contract terms and structure that were prevalent decades ago. As a result, importers are missing a major opportunity […]

Trends-July 2008

With Washington abuzz about the fall presidential election, the Federal Reserve dodging rumors of recession-fed inflation, and news outlets awash with images of flood-ravaged Midwest farms and independent truckers protesting rising fuel costs, this year’s annual State of Logistics Report echoed prevailing political and economic circumstances – with some difficult-to-swallow truths, easily digestible speculations, and […]