The Five Inventories: Invisible to Customers, Crucial to the Bottom Line

Investment sage Warren Buffett once described business as a vehicle in which the rear-view mirror is always clearer than the windshield. He was right, and mismanaged logistics is the reason for the mud on the windshield. Failure to see and manage global supply networks in response to demand makes for muddy business indeed. In the […]

Boosting Loading Dock Safety and Productivity

The loading dock is a critical component of the Material Transfer Zone (MTZ), whic. reaches from the drive approach into the shipping/receiving/staging area. The MTZ covers a broad range of concerns including: dock positioning and design, trailer design, load configuration, dock equipment systems, and the interaction between material handling vehicles and product shipments. A smooth-flowing […]

Wringing Benefits from New Hazmat Regulations

With the Transportation Security Administration’s (TSA) Hazmat Threat Assessment Program firmly in place, motor freight carriers and drivers face a new reality. While the program itself grew from provisions in the federal Patriot Act, and requires states to impose tighter oversight of security risks, the ultimate responsibility for fulfilling its demands falls squarely on carriers […]

Expect the Unexpected: 5 Steps for Retail Supply Chain Preparedness

Unpredictable consumers, demand for low prices, and an ever-quickening pace make the retail/consumer package goods supply chain difficult on a good day. Large-scale interruptions—such as the recent dock workers’ strike and overactive hurricane season—further exacerbate an already challenging landscape. While many interruptions are unavoidable, manufacturers and retailers can—and should—take steps to create more agile supply […]

Following the Retail Trail

Where consumer demand goes, retailers follow. They’ve progressed in tune and in time with customer needs—from the general stores of the Old West, to turn-of-the-century catalogers, to urban centers and department stores, to suburban shopping malls, and now to web retailing. As the fight for customers grows increasingly more competitive, retailers seek any logistics advantage […]

East Side Story: Ocean’s New Direction

The triple-whammy of high container growth, tight capacity, and rising fuel costs crashing in on ocean transport to West Coast ports has shippers flooding the East Coast in search of a more effective solution. Though they face challenges of their own, East Coast ports and carriers are making a strong push to tap into Asian-origin cargo volume.

Logistics at the C-Level. Are We There Yet?

Logistics and supply chain management continue to grow in stature within the corporate world. But merely gaining visibility in the boardroom doesn’t make logistics and supply chain equal players at the senior executive table.

Making Career Building Connections

Katy Keane had not been in the logistics industry very long when she found herself knee deep in what she calls an “ERP remediation” at food manufacturer Borden Foods. The company had just gone live with a full Enterprise Resource Planning system and service levels were tanking. “We couldn’t ship products and customers were threatening […]

Yolande Burnham: Grains, Trains and Supply Chains

Years ago, Yolande Burnham managed shipments of durham wheat, corn, and other grains. Today, rail lines that haul those commodities depend on Burnham’s employer—Union Switch & Signal (US&S), Pittsburgh,Pa.—for the systems they need to operate efficiently and safely. Burnham is vice president, global supply chain and manufacturing for US&S, a leading manufacturer of signaling, automation, […]

Triple Threat: Fighting Multiple Cargo Claims

Q: I am an NVOCC. Recently, I imported a shipment of assorted metal products to the United States. During shipment, some of the goods were damaged, and the receiver filed a claim against me. I paid the claim based on the limited liability in my bill of lading.The goods were insured under a cargo policy […]

Inside the Automated Warehouse

The traditional functions of a warehouse are well known. Unlike its predecessors, however, the modern warehouse is an assemblage of highly evolved automation technologies, making it a core part of the supply chain. Today’s warehouse activities include crossdocking, palletizing, kitting, tagging, and identifying products, as well as storing them in the most time- and space-efficient […]

RFID Bears Fruit

For Ballantine Produce Co., the time is ripe to make a significant move to radio frequency identification (RFID).

Selecting a Freight Broker

The truck capacity shortages shippers experienced last fall are sure to continue as the year goes on. But armed with a good freight broker, you can weather the storm. Many shippers turn to brokers when freight demand far outstrips carrier capacity. Shippers using a broker can access increased capacity without the hassle of managing new […]

Building a Better Warehouse

Choosing the right site for locating a warehouse or distribution center (DC) is a key challenge for any business. Numerous factors—such as access to transportation, an available worker pool, community support, and environmental regulations—converge to make a certain location a prime spot for meeting one company’s transportation and distribution goals, while sounding a death knell […]

The Service Supply Chain: Turning Potential into Profit

A growing number of CFOs and manufacturing executives have discovered the profit potential buried in their service business. The big challenge, however, is transforming that potential into profit. While after-sales service on average represents 24 percent of revenue, it generates a whopping 45 percent of profit, according to a recent AMR Research study. Why? As […]

When Good Warehouses Go Bad

“Our revenues and earnings were negatively affected by the January implementation of our new Warehouse Management System. Revenues were down approximately six percent compared to the first quarter of 2004. During the latter half of January, and through the month of February, we experienced significant difficulty in shipping customer orders. As a result, sales for […]

Picking a Winner

A frustrated beer distributor turns an Internet search for picking software into a magical find.

Survival of the Retro-Fittest

Improving processes and upgrading material handling systems in your warehouses and distribution facilities is not only a solid recovery strategy but also good business.

Setting Your Sites

Identifying and evaluating new sites is not about finding the cheapest place; it’s about locating where you can serve customers most effectively, manage inbound flows and inventory most efficiently, and keep costs competitive. Ready for some site seeing? Read on.

Fred Walker: Logistics at the Speed of Life

In his first job after high school, at a Sears Roebuck catalog warehouse, Fred Walker spent his days on roller skates. “We used to skate into a huge elevator to get to the building’s various floors,” recalls Walker. “We picked items, took them back to our tables, and packed them for shipping.” The eight-story building […]

The Three Sides of SCE Implementation

In part one of this two-part article (April 2005), we explored relationship building among partners in a Supply Chain Execution (SCE) software implementation. The players in that successful SCE implementation included: Major Brands, an alcoholic beverage distributor that sought an SCE system to cut costs by improving inbound and outbound shipment processing, and refining picking […]

Premium Freight: Costly Expense or Strategic Initiative?

Today’s lean manufacturing environment, shaped by just-in-time stocking and razor-thin margins, has made the use of premium freight a daily reality for manufacturers. Though once used only on occasion to protect plants, shipping goods via premium freight is now a regular occurrence. While this shipping method can be expensive, manufacturers that incorporate premium freight as […]

Negotiating With Railroads

How can you get the best bang for your buck when negotiating with railroads to ship your products? Following a systematic approach and developing a list of priorities helps ensure good rail service at a good price, according to Todd Hoyt, director of business development, supply chain services, BNSF Logistics. 1. Prepare a history. Before […]

Automate, Optimize, Audit for Smart Supply Chains

While politicians argue about the domestic effects of outsourcing manufacturing operations, logistics professionals know the practice only increases our responsibilities. The frenetic pace of global trade, coupled with the impact of outsourced manufacturing around the world, has transformed delivery of products into a complex engineering task that is quickly creating new jobs. Academia is already […]

Time to Deliver the Donuts

Installing creme-of-the-crop technology helps a Dunkin’ Donuts regional distribution center brew up transportation and delivery efficiencies.

Stick to the Core When Playing IT Pong

Do any of you old-timers recall the first Atari video game, Pong? It was the only video game in the world back then. You just hit a video puck back and forth, forth and back, no matter how long you played it. One reader told us that evaluating the myriad logistics IT choices sometimes feels […]

Transportation Transformed!

How seven companies of all shapes, industries, and sizes, transformed their transportation and logistics operations through the use of technology.

Managing Inside and Outside the Box

Increasingly, businesses rely on technology to improve efficiency, accelerate flows, reduce costs, and create more effective communication among all channel partners involved in distribution. From integrated WMS and TMS solutions to web-based systems, technology has helped turned the four walls inside-out.

When the Customer is King

Customer relationship management (CRM) helps companies maximize the value of every customer interaction and drive superior corporate performance. And the value of CRM grows considerably when it is tightly integrated with supply chain functionality. A “customer is king” approach is replacing the factory-based push supply chains of the 20th century.

Ken Bailey: Logistics Fun-damentals

“Selling fun” is the main priority at Leisure Bay Industries, says Ken Bailey, the company’s vice president of operations. Since 1998, Bailey has been in charge of moving the furniture of fun—above-ground pools, portable spas, billiard tables, tanning beds, gas grills, and patio furniture—from Leisure Bay’s Orlando, Fla., distribution center into retail outlets. Those include […]

Plugging Cargo Liability Leaks

Q: I own a fleet of tank containers. A customer recently used one of my tanks for a shipment of concentrated juice. During transit, the tank developed a leak and a significant amount of concentrate was lost. The customer filed a claim against me, but my insurance company—which covers my cargo liability—says I may not […]

Collaborate for All-Star SCE Implementation

Building relationships among partners in a Supply Chain Execution (SCE) software implementation is like getting an all-star team to work together. Each player can be great, but it is the combined teamwork that makes the difference when the game begins. To achieve success, roles and objectives have to be clearly defined, and teams must work […]

Cutting out the Middleman

Finding third-party middleware an ill fit, chemical coatings manufacturer Colorcon selects software for remote data collection devices that tightly integrates with its Oracle system.

8 Steps to Protecting Against Parcel Fraud

Parcel fraud is currently one of the most disregarded crimes in American business. But with an estimated $400 billion in losses per year due to employee theft, parcel fraud should not be overlooked. The most obvious type of parcel fraud occurs in the workplace, with crimes ranging from the seemingly harmless—shipping personal packages on a […]

Air Freight Needs New Business, Fresh Thinking

Let’s tear our eyes away from China. During the past decade, the China market’s enormous growth has hypnotized the airfreight industry. The vast scope and volume of goods winging their way across the Pacific has blinded many in air cargo to negative trends elsewhere. Almost all of air cargo’s other international lane segments—Europe, Latin America, […]

Flying Under the Global Radar

Earlier this month, billionaire entrepreneur Richard Branson’s Virgin Atlantic GlobalFlyer completed the first round-the-world flight in 67 hours, two minutes, and 38 seconds. Four days later, and to considerably less fanfare but arguably greater importance, Boeing’s 777-200 LR Worldliner, the longest-range commercial airplane in the world, completed a three-hour test flight from Everett, Wash., to […]

Small Companies Take on the World

These days it seems if you’re not global, you’re missing all the action. Small- to mid-sized companies without the resources of mega brands face an uphill battle. Or do they? Here’s how under­sized companies use savvy supply chain strategies to stand out and com­pete with the big boys in the global marketplace.

Protecting Your Cargo: Signed, Sealed, Delivered

Each year cargo theft takes a major toll on companies that transport goods, with estimated losses totalling more than $15 billion annually—and rising. Advanced technologies and anti-theft devices now on the market help companies maintain the integrity of freight in transit. Here’s a look at the products that can protect your cargo.

Switzerland Banks on Logistics

With a dense transportation infrastructure, financial stability, and a favorable corporate tax structure, Switzerland is quickly becoming a stepping-stone for global businesses targeting new markets.

Wayne Thompson: Different Spokes

The path to Wayne Thompson’s logistics success began in the jungle. Fresh out of college, he took a job conducting helicopter surveys for a mining firm. As project manager, Thompson directed the movement of equipment in and out of field locations in Africa, Asia, and South America, handling documentation and arranging security clearances. When the […]

RFID: Setting the Standards

Anyone who thinks RFID and all it entails will quietly fade away is going to be terribly disappointed. Any new technology or strategy operates like a dog preparing to lie down—it goes in circles. First we circled around Wal-Mart and the Department of Defense mandates. Now we are circling around establishing standards for the RFID […]

5 Best Practices to Boost Import Efficiency

In today’s heightened security environment, where cargo entering the United States faces ever-increasing scrutiny, importers must tackle many challenges to keep goods flowing through international trade. The complexity of moving commerce in a safe, quick, efficient, and compliant manner is frequently overlooked. The processes behind importing often cause confusion and frustration for all parties involved, […]

Can Collaboration Cure the Capacity Crunch?

Today’s capacity crisis is a perfect storm of volume limitations spanning three major modes of transportation: truck, rail, and ocean. Driver pay and work/life balance are key issues affecting capacity in the trucking industry. The industry is losing drivers to careers with higher pay and more attractive lifestyles. Carriers today are also more disciplined about […]

Keeping an Eye on RFID Challenges

In The Prince, savvy politician Machiavelli asserts, “there is nothing more perilous to conduct, or more uncertain in its success, than taking the lead in the introduction of a new order of things.” That 16th-century admonition should serve as warning to those who espouse the advancement of RFID. The swirling hype, promises of opportunity, and […]

Power to Our People

Have you seen Wal-Mart’s new supply chain commercial yet? It’s exciting for this industry because it builds on what UPS started with its “What can Brown do for you?” ad campaign: an attempt to make consumers more aware of the complex logistics behind everyday purchases. The commercial starts with a two-liter bottle of ginger ale […]

Pushing Your Career to a Higher Degree

Whether you’re looking to broaden your professional education, gain expertise in a particular area, or land a management position, advanced education in logistics and supply chain management is quickly becoming a must for industry professionals. Here is a closer look at how the right degree program can fast-track your logistics career.

Higher Learning

In today’s fast-paced, demand-driven, global business environment, an advanced logistics/supply chain management degree can be your ticket to the top of the profession. Choosing a program that best meets your specific needs—and bumps you up the corporate ladder—is imperative.

From Cost to Profit: Service Parts Logistics

Some companies pay little attention to service parts logistics. Others are tapping its potential to increase revenues and reduce operating expenses. Here’s how to transform your service parts operations from a cost center to a profit-driven business.

Bradley Morris: Change Gets Under Your Skin

One thing that never changes for Brad Morris is the need to manage change. When he joined NuSkin Enterprises as warehouse supervisor in 1988, the company had annual revenues of $50 million, and shipped 150 orders a day, nearly all to U.S. customers. Today, NuSkin is a $1.1-billion enterprise with customers in 39 markets worldwide. […]

Fencing in Cargo Theft Concerns

Q: I operate a warehouse with a fenced yard. As a favor, I recently allowed a truck driver to park his rig with a trailerload of cargo in my yard over a weekend. I did not issue him a standard warehouse receipt because it was a temporary arrangement, and the goods were not unloaded from […]

RFID Mandates: Gorillas in the Mist

Embracing a new technology can sometimes feel about as good as a hug from an angry gorilla. Implementing RFID within a customer-mandated time frame is a good case in point. Rushing to implement is less wise than doing finely tuned planning, regardless of the scale of the demand. RFID is not just about tags, readers, […]

Selecting a 3PL Without an RFP

Eleven years ago, Chuck Franzetta, president of logistics consulting group Franzetta Associates, was asked to consult for a major transportation entity trying to to jump-start its struggling third-party logistics division. He discovered that the 3PL was primarily focused on preparing detailed responses to a slew of RFPs (Request for Proposal), which cost the company a […]

Choosing a Warehouse Location: Look for More than Just Price

The pressure on corporate supply chains has never been greater. Major supply chain glitches can impact a company’s shareholder value by as much as 20 percent or more within six months—regardless of who is at fault—according to industry estimates. Companies feel increasing pressure to reduce inventories and increase inventory turns. And, in a post-Sept. 11 […]

Short Sea Shipping: Long On Benefits

To help meet the current congestion crisis on U.S. highway systems and rail networks, the Department of Transportation and the U.S. Maritime Administration are promoting short sea shipping as an environmentally friendly, timely, and cost-effective way to expand freight capacity. The practice uses existing vessels and infrastructure to move freight between coastal ports, and between […]

Multi-Enterprise Computing: Competitive Advantage for Those Who Do it Well

Logistics managers know how vital it is to keep things moving. Failure to deliver products on time, in the proper quantities, and to the right place carries very real consequences: assembly lines halt, shelves lie empty, perishable goods grow stale, and the window of business opportunity slams shut. Tangible, bottom-line metrics back up these anecdotal […]

Distribution Takes Center Stage

A paradigm shift has occurred within the supply chain, and distribution is taking center stage. In the midst of a total revival from its undistinguished past, distribution is now more instrumental than ever to an organization’s success. Traditionally, distribution took a back seat to manufacturing and other supply chain activities—not surprising given its historical perception […]

Building a Better Mousetrap (Felecia Stratton)

Striving to build a better logistics mousetrap—changing and tuning your process to balance competing demands within your supply chain system—is a tough game. It requires skill and split-second timing to orchestrate ever-morphing variables to exceed your logistics goals. And it is growing increasingly difficult. But stasis is not an option. Not with growing and changing […]

Tipping Point, Again? (Keith Biondo)

We are at a tipping point in terms of America’s ability to compete globally. Go one way and we can expand our economic growth and leverage the trend toward globalization. Go the other and we may reach a point where others drive the well-being of our economy and workers. And if it is now true […]

Optimization: Game On

Like the Mousetrap game, optimizing logistics requires precision timing, nerves of steel, and a little bit of luck to reach your goal. While you may not care about catching mice, you certainly care about speeding shipments, reducing inventory, delighting customers or just plain cutting costs. Here are the strategies of several logistics leaders who put their optimizing game face on and play to win.

Flexibility: AM General

Cutting-edge technology helps AM General optimize supply chain operations, enhance manufacturing flexibility, and add horsepower to marketing efforts.

Supply Chain Strategies: On-Demand is In Demand

“We’ve always had a supply chain. But until fairly recently, it was an adjunct to the ‘real’ business. Something to be managed rather than used as a strategic weapon. “The supply chain was plumbing. It was back office—the unglamorous work of negotiating contracts, procuring parts, getting them to the people making the products, then loading […]

Business Continuity: Ready, Set, Prepare

From labor slowdowns, port congestion, and power out­ages to wildfires, hurricanes, and terrorist attacks, we’ve seen no dearth of disasters that can shatter a company’s supply chain and transportation networks. Here’s how to plan for supply chain continuity—no matter what the obstacle.

Panama Gold

Increasing congestion at West Coast ports, greater demand for predictability in the supply chain, and growing capacity constraints magnify the importance of the Panama Canal as a viable alternate route. Are global shippers and supply chain partners ready to take the all-water plunge?

Build to Scale: Bringing PLM to the Masses

As globalization continues to level the playing field, smaller enterprises embrace PLM solutions as a go-to-market strategy for managing and scaling growth, and enhancing visibility and communication within the supply chain.

Environmental Compliance: Seeing Green

The EPA’s 2007 low-emission diesel engine specifications loom large in the minds of shippers and carriers. Will the industry take the high road and embrace the eco-friendly policies?

Supply Chain Security: It’s Everyone’s Responsibility

Issues surrounding supply chain security top the corporate priority list these days. Do governments bear the burden of keeping the global supply chain safe, or, by working together more effectively, can the private sector get the job done? Which is steeper—the cost to implement security procedures, or the price we pay for being unprepared? Differing opinions, strategies, and outlooks abound. Two industry experts share their thoughts on mitigating the risks of today’s threats to supply chain security.

Cheri McCaslin: She’s Got Game

Cheri McCaslin first gained a taste for logistics when she taught herself to run a transportation brokerage. A few months into her job at a local delivery service in St. Louis, the company earned its brokerage authority. “The company decided it needed someone to start the brokerage,” McCaslin says, “and they handed the job to […]

Talking Tactics with IBM

The global outsourcing trend has generated enough excitement in the media and the business community to heat a small Midwest city for a year. At issue is the concern that outsourcing strips away many U.S. jobs, and does detriment to America’s general long-term economic well being. The fact that outsourcing is by no means new […]

Choosing an SCM Graduate Program

An increasing number of companies now expect their top executives to understand supply chain management. To feed this need, many universities have added supply chain education programs to their curriculums. For some executives, a professional certification program is all they need, but for many, a full-fledged graduate degree program is appropriate. And executives now have […]

Freight Forwarding Goes Native

The future of international freight forwarding technology lies in the adoption of Internet-based solutions. To date, however, most freight forwarders have lagged behind when it comes to embracing this technology and making it part of their work processes. An Internet-native international freight forwarding system offers the ability to utilize electronic data exchanges, and is easily […]

Turning Returns Into a Competitive Advantage

Growth of direct-to-consumer sales through catalogs, television, and the Internet continues to explode. Business-to-consumer retail e-commerce sales in the third quarter of 2003 totaled $13.3 billion, a 27-percent increase over 2002, according to the U.S. Census Bureau. While direct shopping makes it easy and convenient for customers to buy merchandise, it does not allow them […]

Outer Limits

“We’ve reached the limit of what our grandfathers invested in infrastructure.” So says one top rail executive. If you manage supply lines originating overseas, you already know that port and intermodal capacity are sorely strained. An unexpected uptick in imports caused many to come up holding the short end of the intermodal capacity stick. Worse, […]

Materials Handling Strategies: A Fork-Free Future?

While forklift trucks may be the tried and true solution for many materials handling operations, forklift-free applications are attempting to shake up manufacturing with the emergence of carts and dollies. Thinking of going forklift-free? Make sure you have all the facts before jumping in.

Career Solutions: Hiring a Logistics Problem Solver

Executives and recruiters in the supply chain industry spend a lot of time interviewing prospective employees. And while many logistics candidates look good on paper, their resumes don’t always reveal the level of problem-solving skills they possess. Companies need to hire logistics problem-solvers—people who can walk into an operation and help make its problems disappear. […]

Supply Chain Careers: An Inside Look

Whether you are a supply chain newbie—fresh out of school perhaps—or an industry veteran, chances are you give great thought to the future of your logistics career. Every industry—pharmaceutical, services, automotive, even the military—needs purchasing, operations, and logistics managers. The demand for supply chain managers is rising, and will continue to increase due to the […]

Dave Moynihan: A Toast to Streamlined Sourcing

To achieve a successful supply chain career, Dave Moynihan believes it’s important not to get comfortable too soon. Young people entering the field, he says, should “jump around to different industries, gain experiences, and work in different departments” to acquire the deep and broad understanding they’ll need for leadership. Moynihan gained this insight first-hand. Starting […]

Compliance the Top Concern of 2004

Q: Looking back at 2004, regulatory compliance issues posed a big concern for my business. Am I facing this challenge alone? What were the biggest issues logistics professionals faced this year, from a liability standpoint? A: Security issues dominated the news in the supply chain industry throughout 2004, as various government agencies took steps to […]

Sensing the Future

If you think that RFID and its tempestuous application is the only game in town, think again. It isn’t. Bar codes are still everywhere, and in most cases are doing a fine job. Remember, bar codes and RFID can, and will, work in tandem, with each serving the application it fits best. Nevertheless we may […]

It’s Capacity Crunch Time. Can Multi-Shipper Collaboration Help?

Everyone knows a hot commodity when they see it—demand is high, supply is low, and price is no longer an object. So what is currently the hottest commodity in the motor freight industry? Capacity. Forgive me for stating the obvious, but capacity is tight. Trailer and driver shortages, the uncertainty surrounding the new Hours of […]

Managing a Transportation Bid Event

MORE TO THE STORY: Create a Bid List It’s that time again. The market has shifted and your current transportation solution is not meeting one or more of your key goals—service, capacity, and/or cost. Or, perhaps your company’s strategy has changed and so have your transportation requirements. Either way, you need a better transportation solution. […]