Articles
Commentary
Order Management System+Online Store=The Best Customer Experience
A majority of buyers say they will abandon a brand after just one negative experience. Retailers must look at the entire purchasing process—from browsing and checkout through delivery and returns—as every interaction is crucial to developing a lifelong customer. Here are some pre, during, and post-purchase solutions an order management system (OMS), working in tandem […]
Read MoreTips to Overcome Year-Round Labor Challenges
The logistics sector is expanding. The Logistics Managers’ Index, which is calculated using a diffusion index in which any reading above 50 indicates that logistics is expanding, came in at 65 in June 2021 and a record-high reading of 76.2 in March 2022. Continued growth is shifting how companies approach hiring. Continued growth as a […]
Read MoreGood Question: What’s your best tip for retailers pivoting to direct-to-consumer (DTC) fulfillment?
Successful DTC fulfillment comes down to balancing customer acquisition cost, conversion rate, and average order value (AOV). AOV is critical—if it’s too low, shipping costs will eat up your margins. Keep AOV up by bundling products and using shipping partners who offer flexible fulfillment options that scale with you. –Aaron Galer SVP of Strategic Partners […]
Read MoreWhat’s the Word: the Language of Logistics
Load Balancing To load balance inventory means to distribute inventory across a network of warehouses with the main purpose of positioning inventory closer to the end customer prior to purchase. Retailers load balance inventory to reduce last-mile costs and ensure faster delivery. When leveraging a well-balanced network, it also allows for redundancy in their supply […]
Read More5 Phases of Disruption Response
While supply chain problems appeared at first to be temporary ramifications of the pandemic, research now suggests that restoring previous supply chain functioning will take more than time. New solutions will have to be developed, and innovation in the tech space will have to be part of these solutions. In a recent presentation, Palash Barandwaj, […]
Read MoreAMRs Move Dock-to-Stock Metrics in the Right Direction
Manufacturers, 3PLs, distributors, and retailers are under pressure to get goods picked, packed, and shipped faster than ever. Here’s the thing, though: it will be difficult to get orders out the door on time if raw materials or pass-through inventory aren’t processed efficiently. That’s why any conversation about improving outbound processes—especially when exploring automation as […]
Read MoreHow Location Intelligence Improves Supply Chain Management
The effects of the pandemic have strained the global supply chain, resulting in manufacturing and shipping delays that impact nearly every business that receives goods or ships products. It’s clear that supply chain management now requires an increasingly digitized strategy. That’s why companies should use real-world data, like location intelligence, to enhance their supply chains. […]
Read MoreSteering the Future of Autonomous Vehicles
Autonomous vehicles could reshape the trucking industry, presenting a solution to improve safety and can be a freight mobility multiplier to support supply chain efficiency and reliability. But a patchwork of state laws creates a hindrance to implementing emerging technology. Currently the United States has no federal guidelines for how autonomous trucking vehicles should operate. […]
Read MoreCut Carbon Emissions With Multi-Modal
The transportation industry is responsible for almost 30% of total U.S. greenhouse gas emissions, making it the largest contributor in the country. It’s also one of the largest opportunities for improvement. While many worry that going green might be expensive, sustainability and cost savings go hand in hand for shippers. Moving freight with a mix […]
Read More10 Ways KPIs Combat Disruptions
It’s essential to measure performance to create a competitive advantage and prepare for unpredictable events. Therefore, I have put together my “10 commandments” of key performance indicators (KPIs) to mitigate supply chain disruptions. 1. Make Sure KPIs Align with Overall Business Goals. What are your specific goals? Are those goals limited by staff hours or […]
Read More