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How Strong Trading Relationships Help Win and Retain Customers

How Strong Trading Relationships Help Win and Retain Customers

The most effective supply chains are built on a firm foundation of cooperation between suppliers and distributors. Strong trading relationships have a significant impact on just about every measure of performance: customer service, transportation and storage costs, risk, forecasting, lead times, and even product development. The best way to ensure that your supply chain is […]

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Order Management System+Online Store=The Best Customer Experience

Order Management System+Online Store=The Best Customer Experience

A majority of buyers say they will abandon a brand after just one negative experience. Retailers must look at the entire purchasing process—from browsing and checkout through delivery and returns—as every interaction is crucial to developing a lifelong customer. Here are some pre, during, and post-purchase solutions an order management system (OMS), working in tandem […]

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Good Question: What’s your best tip for retailers pivoting to direct-to-consumer (DTC) fulfillment?

Good Question: What’s your best tip for retailers pivoting to direct-to-consumer (DTC) fulfillment?

Successful DTC fulfillment comes down to balancing customer acquisition cost, conversion rate, and average order value (AOV). AOV is critical—if it’s too low, shipping costs will eat up your margins. Keep AOV up by bundling products and using shipping partners who offer flexible fulfillment options that scale with you. –Aaron Galer SVP of Strategic Partners […]

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What’s the Word: the Language of Logistics

What’s the Word: the Language of Logistics

Load Balancing To load balance inventory means to distribute inventory across a network of warehouses with the main purpose of positioning inventory closer to the end customer prior to purchase. Retailers load balance inventory to reduce last-mile costs and ensure faster delivery. When leveraging a well-balanced network, it also allows for redundancy in their supply […]

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5 Phases of Disruption Response

5 Phases of Disruption Response

While supply chain problems appeared at first to be temporary ramifications of the pandemic, research now suggests that restoring previous supply chain functioning will take more than time. New solutions will have to be developed, and innovation in the tech space will have to be part of these solutions. In a recent presentation, Palash Barandwaj, […]

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AMRs Move Dock-to-Stock Metrics in the Right Direction

AMRs Move Dock-to-Stock Metrics in the Right Direction

Manufacturers, 3PLs, distributors, and retailers are under pressure to get goods picked, packed, and shipped faster than ever. Here’s the thing, though: it will be difficult to get orders out the door on time if raw materials or pass-through inventory aren’t processed efficiently. That’s why any conversation about improving outbound processes—especially when exploring automation as […]

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How Location Intelligence Improves Supply Chain Management

How Location Intelligence Improves Supply Chain Management

The effects of the pandemic have strained the global supply chain, resulting in manufacturing and shipping delays that impact nearly every business that receives goods or ships products. It’s clear that supply chain management now requires an increasingly digitized strategy. That’s why companies should use real-world data, like location intelligence, to enhance their supply chains. […]

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Steering the Future of Autonomous Vehicles

Steering the Future of Autonomous Vehicles

Autonomous vehicles could reshape the trucking industry, presenting a solution to improve safety and can be a freight mobility multiplier to support supply chain efficiency and reliability. But a patchwork of state laws creates a hindrance to implementing emerging technology. Currently the United States has no federal guidelines for how autonomous trucking vehicles should operate. […]

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Cut Carbon Emissions With Multi-Modal

Cut Carbon Emissions With Multi-Modal

The transportation industry is responsible for almost 30% of total U.S. greenhouse gas emissions, making it the largest contributor in the country. It’s also one of the largest opportunities for improvement. While many worry that going green might be expensive, sustainability and cost savings go hand in hand for shippers. Moving freight with a mix […]

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