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10 Ways KPIs Combat Disruptions

10 Ways KPIs Combat Disruptions

It’s essential to measure performance to create a competitive advantage and prepare for unpredictable events. Therefore, I have put together my “10 commandments” of key performance indicators (KPIs) to mitigate supply chain disruptions. 1. Make Sure KPIs Align with Overall Business Goals. What are your specific goals? Are those goals limited by staff hours or […]

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Using AI for Critical Returns Management

Using AI for Critical Returns Management

In 2021, U.S. returns rose to $761 billion annually, up 10.6% from the year before. And with that, retailers must consider AI-based automated returns solutions to manage the influx. Artificial intelligence (AI) can tackle every aspect of returns processing, from shipping to disposition decisions to recommerce. It can also handle parts of the customer journey […]

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Building The Smart Supply Chain

Building The Smart Supply Chain

With more objects embedded with sensors, and better communication, decision-making and automation capabilities, traditional supply chains are becoming more intelligent. The new “smart” supply chain presents huge opportunities for reducing costs and improving efficiency. Some refer to this concept as Supply Chain 4.0: the application of the Internet of Things (IoT), advanced robotics, and big […]

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Getting Value from Class C Suppliers

Getting Value from Class C Suppliers

Smart purchasing departments focus on their Class A suppliers— the ones they use the most. However, many businesses spend a disproportionate amount of time and money on their larger group of Class C suppliers. Digitizing your supplier relationship management can flip this trend so that purchasing departments instead focus attention where it should be: on […]

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It’s Time to Embrace Supply Chain Chaos

It’s Time to Embrace Supply Chain Chaos

As someone who has worked in supply chain and logistics management for more than one decade, I find a duality in watching all the attention cast on our corner of the economy over the past year. On one hand, it’s nice to see society at large recognize the giant global operation behind making and delivering […]

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Competing in the Age of Instant Delivery

Competing in the Age of Instant Delivery

Much of the instant delivery attention is on startups spending heavily to acquire new customers, while grocery chains and big box retailers also compete for visibility in the space. The one thing they all have in common? Knowing that consumers desire convenience and want their online orders delivered within hours, if not minutes. Serious challenges, […]

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GOOD QUESTION: Has the pandemic accelerated logistics outsourcing? Why or why not?

GOOD QUESTION: Has the pandemic accelerated logistics outsourcing? Why or why not?

The use of third-party logistics has accelerated since the pandemic, with new opportunities in last-mile e-commerce and carrier collaboration. We have seen tracked orders between network shippers and logistics service providers (LSPs) grow 340% year-over-year. As markets continue to rebalance, shippers still seek flexibility, resilience, and sustainability from LSP collaboration and innovation. –Tony Harris SVP […]

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3PLs Show Off-the-Chart Growth

3PLs Show Off-the-Chart Growth

What accounts for the explosive growth of the 3PL sector this past year? The results of our 2022 3PL market surveys—through the Top 10 3PL Excellence Awards voting and Top 100 3PL Providers questionnaires—are striking: 84% of 3PL respondents showed significant growth in gross sales year over year, with 90% reporting profits are up. Nearly […]

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Fighting Crime with AI

Fighting Crime with AI

The pandemic has exacerbated the risks of these crimes in the past two years. There has been an explosion of new risks and challenges as fraudsters and traffickers have become increasingly skilled at falsifying documents, submitting false insurance claims, and finding funding to carry out crimes wherever they can. Organizations large and small are hard […]

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