Articles
E-commerce
Online Purveyor of Artisanal Goods Finds Uncommon Solution
Online retailer UncommonGoods needed a way to provide extraordinarily fast shipping times to sell and transport goods to the other side of the country.
Read MoreSupply Chain Commentary: Satisfying Customer Demand in a 365 E-Commerce Market
Today’s connected world has created catalysts of change from consumer shopping habits all the way to the last mile. Omnichannel retailing, combined with Amazon’s domination of the e-commerce world impacts shippers’ decision-making, driving change throughout the supply chain. This change has been so monumental that the term, Amazon Effect – relating to customer expectations of […]
Read MoreSimplifying Trade Complexity
Global trade professionals experienced a great deal of disruption during 2017, with trade agreements being canceled and renegotiated, regulatory enforcement on the rise, the timeline for Brexit approaching, political instability a growing concern, and more. Networks that had been relatively stable for years are now in flux. To respond to these global market forces, companies […]
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CX in the Era of Supply Chain Impatience
Whether your customer is the end consumer or B2B buyer, supply chain and customer service performance expectations are converging. Providing an excellent customer experience (CX) requires super-expedited and sometimes free delivery. E-commerce customers increasingly choose to pay for same-day delivery, according to a DHL survey. Here at Inbound Logistics, we call that supply chain impatience […]
Read MoreDo Buy, Says Dubai
E-commerce is booming and everyone wants a piece of the pie, including Dubai . The country recently announced its first free trade zone dedicated to e-commerce in the MENA region: Dubai CommerCity, a multi-million-dollar, 2.1-million-square-foot complex that is a joint venture between Dafza and Wasl Asset Management Group. The project is designed to promote Dubai’s […]
Read MoreLeveraging Supply Chain Automation to Meet This Year’s Holiday Shopping Demands
Businesses face an increase in order volumes as shoppers stock up for the holidays. According to Deloitte’s annual retail holiday sales forecast, sales are expected to rise 4 to 4.5 percent from 2016. At the same time, online sales are predicted to reach $111 to $114 billion as more customers move away from brick-and-mortar shops […]
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U.S.-Cuba Trade: Where Do Sanctions, Sourcing, and Compliance Meet?
Between the changing diplomatic ties between the United States and Cuba, and expectations that the Trump administration will redraw U.S. policy toward Cuba, sanctions with the island nation are unclear. The country is still embargoed and for nearly all products, normalized trade has to overcome many hurdles. Shippers are watching Cuba closely, and analyzing market […]
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The Amazon Effect: No Longer a Phantom Menace
Retailers strike back at the Amazon empire by providing e-commerce customers with same-day and faster delivery.
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5 Ways to Improve Fulfillment Center Efficiency
To capitalize on the e-commerce boom, fulfillment centers—which are different from distribution centers in that they do not distribute inventory but fulfill customer demand in either B2B or B2C businesses—need to scale and react nimbly and agily. Fulfillment centers must also be as efficient as possible to maximize customer satisfaction. Fulfillment centers do not generate […]
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H.O.W. | How to Transform the Supply Chain for Omnichannel Retailing
As retailers transform their market strategy to embrace new e-commerce and marketplace channels, their supply chain must be ready to pivot as well. Some brick-and-mortar merchants are adding online sales, direct and through partners, while some online retailers are investing in physical stores. Either way, e-commerce will continue to play a larger role in retailers’ […]
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Educating the Supply Chain – SMC³
Jump Start 2018 provides shippers, carriers, 3PLs, and other supply chain professionals with indispensable insights about trends and challenges in the wider logistics arena.
Read MoreSurvey: Customers Place a High Priority on On-Time Holiday Shipping
27 percent of U.S. customers would rather get a root canal than have personal holiday shipments come late, according to a DHL holiday customer survey that reveals on-time shipments are a high priority. The survey helps to better understands customer trends and challenges this holiday season, and uncovered key business priorities for the holidays, and how they […]
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The Last Mile—History Repeating As Supply Managers Face Peak Season – Crane Worldwide Logistics
Nothing new is ever really created, just updated to meet the current environment or situation. When looking beyond the "hype" of all the new, innovative services and suppliers in the logistics space, we find that delivery service capability has already been efficiently and successfully implemented in the past. We only need to look back to […]
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Collaborative Supplier Management: The Key to Beating Holiday Fever
The holiday season—and accompanying spike in product demand—is no longer confined to the end of the year. With holiday celebrations in at least eight months each year—from Valentine’s Day to Easter and the Fourth of July—and nearly every product category from candy to clothing and home furnishings affected, retailers need to fine-tune their e-commerce strategy […]
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Solved: Creating an Omnichannel Approach for a Sporting Goods Maker – Crane Worldwide Logistics
The Challenge The client is a leading global designer, manufacturer, and marketer of consumer products in the global outdoor and sporting goods market with distribution through wholesale and e-commerce retail chains. The client faced: Dependence on a primary wholesale business model for the majority of its revenue. Increasing global demand for its products (9.8% CAGR […]
Read MoreE-commerce Retailers Target Germany
Germany is the most important European future market for U.S. brands expanding their e-commerce business (see chart), according to Internationalizing Your Brand in 2017, a study of e-commerce retail decision makers commissioned by Arvato and conducted by the Worldwide Business Research Digital agency. Companies that focus consistently on omnichannel and offering convenient, flexible, and reliable […]
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Consumer Behavior: The Missing Link
In today’s highly competitive, omni-channel market, companies are realizing the path to success hinges on their ability to understand consumer behavior. Retailers and manufacturers can unlock significant competitive advantage by leveraging consumer insights to make category decisions and create localized merchandising assortments. Most companies lack the ability to mine and leverage important customer data, and […]
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E-Commerce Commentary: Three Ways Shippers Can Improve Customer Satisfaction
The Amazon Effect continues to weigh heavily (pun intended) upon the supply chain. Consumers expect to receive packages at their homes within a few days—or within a day—of placing an order, and the demand for lightning-quick fulfillment coupled with the myriad of small-order additions has led to a complex operating environment for supply chain leaders. […]
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Supply Chain Be Nimble,
Supply Chain Be Quick
To deliver a seamless and positive customer experience, retailers must adopt an omnichannel mindset and ensure supply networks are nimble enough to quickly respond to consumer demand, regardless of where or how shoppers interact with their brands. Omnichannel retail is synonymous with speed—shorter product lifecycle, quicker turnaround on promotion, and faster delivery expected by customers. […]
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