Last Mile Delivery Archives - Page 10 of 11

Channeling the Brick and Click Dilemma

As e-commerce continues to transform consumer behavior, retailers explore hybrid omni-channel supply chain models that deliver the best that online and in-store have to offer.

Trends—July 2015

ShippingPass vs. Prime: The Fight for Last-Mile Rights Walmart and Amazon are a study in contrasts, from corporate culture to omni-channel strategy. One promises everyday low prices; the other prioritizes selection and speed. But all things being different, they are chasing the same thing—customer satisfaction. Both retail leaders have found a common battleground when it […]

Trucking From the Driver’s Seat

From first mile to last mile, and every mile in between, truck drivers are the lifeblood of your supply chain. Meet some of these dedicated professionals.

| Last Mile Delivery | Logistics | Packaging | Supply Chain Management

A DIM Future for Packaging

Trying to wrap your head around Dimensional (DIM)Weight Pricing and how it affects your shipping and logistics operations? Asked and answered! Here’s some expert advice on understanding the new models, and how to mitigate the costs.

January 19, 2015 | Last Mile Delivery | Military Logistics | Supply Chain Management

Managing the Aerospace Supply Chain

Today’s aftermarket aerospace and defense supply chain requirements are changing how companies secure the critical spare parts needed to improve customer service, enhance product uptime and profitability, and increase customer loyalty and retention. It’s nothing short of a global logistical transformation. Budget cuts are helping fuel the transformation, with the need to maintain existing military […]

November 17, 2014 | Demand Planning | Last Mile Delivery | Logistics I.T.

Avoiding Christmas Past: Use Technology to Ensure Timely Holiday Deliveries

The holiday season is quickly approaching, and that means it’s only a matter of time before Santa’s sleigh is filled up with presents from online orders and cross-country relatives. FedEx is anticipating an increase in holiday shipments of 8.8 percent, and UPS is anticipating an 11 percent increase over 2013. Will UPS and FedEx be […]

April 14, 2014 | Last Mile Delivery | Ocean Shipping | Retail | Supply Chain Management

Trends—April 2014

Shopping for Retail Trends The National Retail Federation (NRF) drew a record 30,000-plus attendees to its January 2014 BIG Apple Conference to "touch and feel" the latest hot trends and innovations in the retail industry. For some attendees, like Mark Ledbetter, global vice president for SAP Retail, the reality is even more compelling. Ledbetter, who […]

February 28, 2014 | E-commerce | Expedited Shipping | Last Mile Delivery

Same Day Delivery: The Amazing Race

The same-day delivery race puts crowdsourcing, bicycles, and delivery vans on the same team.

December 15, 2011 | Customer Service | Last Mile Delivery

Delivering the Final Smile

It’s dangerous to take a "hands-off" approach to customer service. That’s the conclusion of a recent CAPS Research report authored by Mei Li, PhD at Lehigh University. Relying only on carriers and service providers to drive the final customer service experience, warns Dr. Li, puts you at risk of having service failures that can trash […]

March 15, 2011 | Customer Service | Last Mile Delivery

The Last Mile’s Lasting Impact

From traditional heavy goods shipments to the new influx of e-commerce-fueled home deliveries, the last mile plays a crucial role in the supply chain. Get it wrong, and you risk alienating consumers; get it right, and you may just gain a customer for life.

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