Articles
Thought Leaders
Outsourcing Helps Close IT Gaps and Meet Milestones
Q: To meet new and changing shipper demands, what areas of focus should be the highest priorities for tech investment by carriers in 2021? A: One challenge we’re witnessing right now is the increasing need for carriers to provide more realtime visibility of a shipment’s journey. Carriers have begun taking steps to do just that […]
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Agility, Data, and No-Code: Three Trends for the Future
Q: How are new technologies shaping the future of the supply chain? A: Advances in data integration, IoT, machine learning, and artificial intelligence are changing every part of the supply chain. These technologies can link systems and enable you to: Deliver better customer experiences with end-to-end order data and item status from multiple systems. Automate […]
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Scaling SCM Ecosystems—Boardroom Insights
Q: Can you reflect on your last customer transformation experience and the takeaways from that engagement? A: Modernizing ecosystems while keeping up the ongoing business operations is the reality of every business. The current ecosystem, future solution expectations, and resource models are the drivers that determine the program’s pace. Practical challenges in the transformation include: […]
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What Is the Best Method to Measure Customer Satisfaction?
Q: How is Ruan’s Customer Satisfaction Program structured? A: At Ruan, customer satisfaction is one of our five guiding principles. Ruan believes in developing strong partnerships by understanding our customers’ stories and continuing to improve our service as their needs evolve. And the best way to know if we are achieving that goal is to […]
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Control Tower Capabilities—Redefined
Q: What is a control tower? A: There are many definitions of a control tower in the market today. Some are analytics overlays without a network to get data or application intelligence. Some provide one functional area (e.g. planning) and encompass internal operations and maybe tier 1 providers. These can sound helpful but won’t get […]
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Top Priorities for 3PL Warehouse IT in 2021
Q: When looking ahead to 2021, what’s the number-one priority companies should make to stay competitive? A: Since labor is the most expensive component of the business, we say start there. Smartly planning your resources to best suit the needs of the company and the company’s digital transformation and customer experience goals is paramount. Barcoding […]
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Shining New Light on Dock Operations
The loading dock is a complicated place, with many people and a lot of equipment working together. With better visibility into dock activity, companies can bring significant improvements to their warehouse operations. Q: What important challenges do warehouse operators face because they lack access to crucial real-time and historical data about what’s going on at […]
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Partnering with a Logistics Specialist Brings Major Benefits
Q: What are the customer’s benefits of working with a large, experienced logistics company versus one that is part of a diversified organization? A: The most obvious benefit to the customer is that logistics is their specialty. When you work with a logistics company that is part of a large, diversified business, their focus is […]
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Leveraging the Benefits of New Industrial Printers for Compliance
Q: What are the benefits of investing in the latest industrial printers? A: The latest industrial printers offer a new set of features and advantages, so end users will not be upgrading just to ensure continued performance and support—they will enable new productivity and efficiency benefits. This includes higher image resolutions, improved feeds-and-speeds, and user-replaceable […]
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Why Companies Should Consider Employing Robots
Q: What is robotic process automation? A: Modern robotic process automation (RPA) technology began forming 20 years ago, and has become the transformative tool it is today within the past five years. RPA is a high-tech solution where a process that was previously performed by a human is now performed by a computer. RPA “bots” […]
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