E-Commerce Changes Rules for Back-End Operations
Prior to 1999, every aspect of back-end support operations for the direct marketing industry was tailored to meet the typical cataloger’s needs. In the 1970s and 1980s, direct marketing was limited to the mailbox, and order processing and fulfillment operations were designed to meet the catalog or direct mail customer’s demands. The costs and requirements […]
Warehouse Without Wires
Last month in this column, Publisher Keith Biondo gave voice to the challenge of adapting to Internet change as a growing tide of logistics dot.coms sweeps our industry. His head hurt from trying to keep up with this Internet thing—so much change, so many choices. Well, just as the pain was easing (we thought), they’ve […]
Life in the Fast Lane
There used to be those who viewed logistics as a slightly sleepy business. Sure, we worked against the clock, we moved things along, we met our customers’ timetables, we worked very hard to get products safely and on time to the places they had to be. But the pace, compared to the way we move […]
WMS: The Hub of Customer Service
Sometimes, accessible information is more important than automated processes.
Specialty Products: Don’t Get Boxed In
Thinking outside the box is good advice to follow—both figuratively and literally—when it comes to shipping odd-sized, high-value products such as structural components, store fixtures, trade show exhibits, display cases, office furnishings, computers, and related merchandise. Indeed the box or crate, with its attendant cost and downtime delays of packing and handling, can critically limit […]
Buying an ERP System in the Internet Age
The standard business model on which an enterprise resource planning (ERP) system is based is inherently inward-looking. An ERP system, typically with client-server architecture and a Windows interface, works on the assumption that a fairly small number of company employees within a specific department will need to access an application. The advent of the Internet […]
Is Your Supply Chain Achieving Customer Loyalty?
Business logistics executives face four major challenges: Achieving dramatic reductions in time-to-market. Creating value for shareholders. Marketing their supply chain as a competitive edge. Earning customer loyalty. Organizations must focus time, attention, and dollars on these areas. While many companies have plans to achieve challenges one through three, market leaders know that without true customer […]
Start-me-up, Scotty!
In the classic Star Trek series, whenever someone wanted to go from here to there in an instant, they just said, “Beam-me-up, Scotty,” and there they’d be. It was more than transportation. It was transformation. And “beaming up” might be a way to describe what is happening today. Our bold new 21st Century has vaulted […]
Global e-Logistics Comes of Age
The technologies available through the Internet, combined with ongoing advances in logistics software development, have given supply chain management an enormous boost—far greater than those who first promulgated the supply chain could have anticipated. The scale of solutions has increased while the volume of transactions has grown at a staggering rate. This is a time […]
Online Recruiting: Set Your Sights on These Job Sites
Vertical dot.coms make it easy, economical, and expedient to recruit logistics professionals.
The e-Enabling of Hub Group
The advantages of collaborative partnerships in the emerging world of e-business logistics are numerous. As portals, application service providers, and other services burst forth into this arena, it is important to understand that no enterprise is large enough to do it all alone. Hub Group Inc., Lombard, Ill., a non-asset-based transportation management company specializing in […]
iLink Global: Rockin’ and Rollin’ with E-Logistics
iLink Global acts as a logistics bodyguard for e-commerce fulfillment of rare collectibles and fine art purchases.
Staying Up to Speed with Non-Stop Demand
The demand side of the supply chain continues to undergo major changes in strategies and technologies. The scale of consumer demand—and the need for both accurate forecasting and a fast response to demand—acts as the driving force. Fast response time is king of the market. While the Internet has been given a lot of credit […]
Online Customer Service Gets Personal
The Right Start Inc. has created a dynamic symbiotic relationship between its web site and physical storefronts, providing exceptional customer service for every potential sale.
Real Estate Companies Deliver Distribution Solutions
In today’s economy, companies are experiencing an increased amount of pressure to deliver their products to market more rapidly and cost-efficiently. Customers have little tolerance for lengthy delays in the fulfillment cycle, and they reject the exorbitant costs often required to deliver the products to market more efficiently. To avoid these pitfalls, companies have begun […]
And Millennium Realities
It might be fun to take a trip in that logistics time machine the publisher talks about on the previous page, but prudence dictates we take a look at our logistics realities. A dichotomy exists in our market between those who get it and those who don’t, those who lead in logistics best practices and […]
Millennium Musings…
Standing in the doorway of the 20th century, 19th century scientists and engineers couldn’t imagine they lacked a true understanding of their reality. They knew there would be inventions, new developments, but they believed they had a clear picture of their world and its physical limits. “The basic fundamental principles governing the behavior of our […]
Capturing a ‘Supply Chain Moment’
A “Kodak moment” can be the moment that grandma sees the new baby or Aunt Helen gives the proud graduate a check. What is a “supply chain moment”? The supply chain deals with a very complex set of technologies and issues. Technologies are stacked over the supply chain like planes over O’Hare on Thanksgiving. Any […]
Logistics IT News for the New Year
Here are several recent Logistics Information Technology solutions and newsworthy events.
Reaching the Pinnacle of SCM Success
Leading supply chain software developers are taking a more creative and inventive view of intelligent practice in applying their solutions. The idea of one company doing it all is usually dismissed; many SCM providers are now carving out niches of specialization. But one company is taking a different approach—many companies under one parent offering an […]
Anyone Can Sell on the Web, But Can You Deliver Worldwide?
Through its GLS software, Syntra addresses the three significant areas of constraint that inevitably impede international trade—regulatory compliance, financials, and logistics management.
Positioning the Supply Chain in a Volatile Market
The supply chain and its attendant technology is a warp-speed moving target that responds to enterprise strategy changes, the intelligent moves and vagaries of the Big Six accounting firms, the latest acronyms of the supply chain consulting community, and the shifting forces of the marketplace. The need for faster response time alone has ushered in […]
Will E-Commerce Deliver Holiday Demand?
A cornucopia of new logistics IT solutions offers much to be thankful for this holiday season.
Richter’s Model for Success
The merging of global sourcing and transportation with industry-specific manufacturing creates a golden opportunity for software providers. The apparel and fashion business in particular is prime territory. Staking its claim to this territory is Richter Systems Inc., based in Montreal, Canada. Founded in 1968, Richter focuses its software applications on the apparel industry. “The apparel […]
Celarix: E-Logistics From Any Desktop
A total application service provider brings Internet-based, web-browser access to logistics management.
QUALCOMM: Managing Information in Motion
While many technologies have been brought to bear on the supply chain, none have exceeded the importance of the advances in communication. It is all right and good to get products resourced, manufactured and distributed, but if the level of communication to accomplish these tasks is not of the highest order, business is not being […]
Taking a Community Network Approach to the Supply Chain
The increasing growth of e-commerce is not just augmenting normal business practice; it is changing how people do business and what kind of business they do. The necessities of global sourcing, global selling, global manufacturing, global logistics and global distribution have placed managing a successful business in a whole new context. RockPort Trade Systems, Gloucester, […]
McHugh’s Road Leads to Integrated Logistics System
There are as many roads to supply chain management as roads to Rome. One road is to concentrate on integrating the various levels of logistics execution—such as warehouse management, distribution management, labor management and transportation management—which allow the product to move from its point of origin to its consumption as fast as possible, at the […]
A Supply Chain Alliance for Progress
No single LIT vendor can meet every need of every user within the supply chain. But there’s strength in numbers. Paragon Management Systems, EDS/A.T. Kearney, Sun Microsystems, and Selectica have formed an interesting alliance offering a complete supply chain solution. Each company brings something vital to the table. Sun Microsystems, Mountain View, Calif., provides the […]
Crossdocking: The Supply Chain Core
Crossdocking has become a key technology in handling products and packages properly within the supply chain. For crossdocking to come of age, certain technologies had to be firmly in place, including portable and fixed bar-code equipment, data collection terminals, software applications, a dedicated database, a network or a combination of network and radio frequency devices. […]
The Summit Group: Logistics Pros
Functions that used to operate in silos, such as warehousing and transportation, must now answer to the greater demands of the supply chain. In turn, the supply chain must answer to its primary driver—the customer. Providing satisfaction to the customer has become the means by which an enterprise achieves its own business goals. Providing exceptional […]
Optum Inc: SCM Execution Solution
We used to talk about warehousing as a place; now we talk about it as a process. New supply chain strategies and technologies are capturing this process. The architecture of logistics information systems is changing as different software applications take possession. For example, MRP II’s replacement, ERP, functionally provides a suite of applications that handles […]
JD Edwards: The Fourth Wave of Supply Chain Management
The dynamics of the supply chain as a strategy, as a market, and as a set of technologies are creating a tidal wave of change. One company riding the crest of the wave is J.D. Edwards, Denver, Colo. Best known for its very strong position in the ERP market and recent phenomenal growth surge, J.D. […]
Can Competitors Unite On Your Behalf?
In 1997, DSC Communications Corporation, a $1.6-billion telecom equipment maker based in Plano, Texas, decided to get radical. In an attempt to streamline the number of freight forwarders not only swarming its docks, but swamping the progressive company with paperwork, DSC turned to outsourcing. Putting its domestic, international, and van line segments out for bid, […]
Got Milk?
What did you have for breakfast this morning? A bowl of Wheaties at your kitchen table? No? You stopped at McDonald’s for an Egg McMuffin, or you upscaled your way to Starbucks for coffee and a croissant, didn’t you? I know, I know. Who has time to sit down for breakfast anymore? If you actually […]
Turning Traditional Software Upside Down
The supply chain’s fast lane is getting faster. Camelot IS-2, Cambridge, Mass., (www.camelot-is2.com) offers a product called skyva that is aimed at optimizing the supply chain process.” skyva enables the integration of best-of-breed applications and provides flexible, scalable, and dynamic enterprise software solutions,” says Dr. Guenther Moeckesch, Camelot chairman and CEO. skyva is generated directly […]
Logistics Success: Take it to the Bank
Global economics plus smart financing equals huge opportunities. But overseas trade presents many logistics risks that can cause lending institutions to hesitate in financing all the working capital needs of their clients. The success of a transaction depends on a well-oiled logistics process, with the job finished only when the goods satisfactorily reach the customer’s […]
Logistics for the Common Man
Since I started editing Inbound Logistics in 1984, IL’s mission has been to help companies of all types and all sizes adopt new logistics ideas; specifically to take a pull approach to logistics. As I plan our editorial coverage for next year, I’m hearing more and more from readers at small and mid-size companies who […]
ERO Enhances Supply Chain Software
As Enterprise Resource Planning (ERP) expands out into the supply chain, its reach, and many of its functions, takes on a different set of characteristics. These characteristics include increased access to information, greater efficiency among various enterprise functions, and a better handle on easier implementing, better planning, and optimal producing. PeopleSoft, Pleasanton, Calif., refers to […]
The Price of Progress: Affordable E-Commerce
Netscape’s electronic commerce exchange software provides a transparent infrastructure to streamline supply chain networks.
Creating and Managing Intermodal Partnerships
Much has been written about creating “partnerships” in business today. Increasingly, the word implies more than just establishing a close cooperation between two parties and maintaining an acceptable level of service. “Partnership” has become synonymous with forging a true vendor-customer alliance to achieve predetermined objectives and proactively identifying ways to provide the best service at […]
Tax Credit Gives Boost to Boston
The state of Massachusetts, and Boston in particular, have drawn sustenance from the ocean and its maritime industries for more than 300 years. Now, as the 21st century approaches, U.S. ports, including the Port of Boston, have to reinvent themselves to meet the changing global economy. One of the biggest challenges facing U.S. ports is […]
How To Not Get ‘Dissed’
In the parlance of the street, getting “dissed” means getting disrespected. In the business realm, many intermediaries, or middlemen (distributors, for example) are worried about getting dissed another way, falling victim to the disintermediation trend. That’s a lot of alphabet, but it means simply that technology, the Internet, and the need for corporate efficiency has […]
Balancing Inventory With Customer Service
A key link in the supply chain is the management of inventory and its vital replenishment. Manufacturers, distributors, wholesalers, and retailers all have a large stake in the process. Cooperative replenishment can lead to inventory reduction, sales growth, and reduced management and processing expenses. Supply Chain Solutions, Williamsville, N.Y., offers inventory management services specifically for […]
FedEx APIs Create Cinderella Success Stories
FedEx’s ShipAPI leverages the internet, eliminating order errors and the need for middleman distribution.
Thinking of Outsourcing? Ask Me Two Questions
A potential customer who was considering outsourcing her logistics operations recently asked me two thoughtful questions. The questions are fundamental, yet critical to ensuring that you, as the customer, share with your 3PL providers a common understanding of the task at hand. Her first question: What is logistics? The proliferation of logistics directories illustrates the […]
JIT II Partnerships Require Leap of Faith
United Printing was in the unique position in 1986 to be part of Bose Corporation’s now-famous JIT II experiment. Under this new approach to managing business logistics, Bose consolidated all its printing with one JIT II partner—United Printing—in exchange for immediate cost reduction, an inplant representative, and a defined ceiling on all pricing. Twelve years […]
Force of Nature
Say what you want about the trucking industry, but it has never been more exciting for carriers. Opportunities for growth are great, but “little” errors or lack of vision can have fatal results. What fun, as customers pull carriers in seemingly opposite directions. Demands for inventory reduction and the resultant “efficiency” mindset drives this trend, […]
Warehouse Management Takes on the Supply Chain
Extending themselves beyond the four walls of the warehouse and into the world of the supply chain, Warehouse Management Systems have become powerful tools. Most now serve one of the three key functions of the supply chain – source, make and distribute – as defined by SCOR. The evolution from warehouse preoccupation to distribution management […]
DHL Simplifies International Transportation
DHL Connect Automates the Processes Required to Transport and Track Global Shipments.
All You Need To Know About Co-loading
Many businesses are unfamiliar with the concept of co-loading, and wonder whether this practice can benefit their operations. Here are some answers to common questions about co-loading. What is co-loading? Co-loading is the equivalent of ride sharing for freight transportation. It is the consolidation of shipments across multiple companies on the same transportation vehicles. Companies […]