Chad Crotty

Outsourcing Helps Close IT Gaps and Meet Milestones

Q: To meet new and changing shipper demands, what areas of focus should be the highest priorities for tech investment by carriers in 2021? A: One challenge we’re witnessing right now is the increasing need for carriers to provide more realtime visibility of a shipment’s journey. Carriers have begun taking steps to do just that […]

4 Ways to Include Deskless Logistics Workers in Your Digital Strategy

Supply chains are undergoing unprecedented restructuring driven by competition, demand shifts, and trade wars—circumstances further accelerated by COVID-19. The resulting pressure on profits forces logistic functions and companies to evaluate ways to innovate, lower costs, and increase long-term resiliency. Logistics industry leaders are meeting this challenge by embracing digital transformation through innovative digitalization plans. But […]

Brandon Buckley

Speed, Reach & Flexibility Are Critical to Supply Chain Success in COVID Era

The pandemic has vastly accelerated the growing digital commerce space. Reports show ecommerce leapt years ahead in progress in just months with spending up 30% from the beginning of March through mid-April 2020. A rapid change in customer behaviors, driven by the pandemic, led to an explosion in social commerce, a faster evolution of omni-channel […]

Matt Turner

Agility, Data, and No-Code: Three Trends for the Future

Q: How are new technologies shaping the future of the supply chain? A: Advances in data integration, IoT, machine learning, and artificial intelligence are changing every part of the supply chain. These technologies can link systems and enable you to: Deliver better customer experiences with end-to-end order data and item status from multiple systems. Automate […]

Senthil Murugaiyan

Scaling SCM Ecosystems—Boardroom Insights

Q: Can you reflect on your last customer transformation experience and the takeaways from that engagement? A: Modernizing ecosystems while keeping up the ongoing business operations is the reality of every business. The current ecosystem, future solution expectations, and resource models are the drivers that determine the program’s pace. Practical challenges in the transformation include: […]

How to Identify the Blind Spots in Your Supply Chain

As the global economy has become more interconnected, supply chains are increasingly complex and distributed. This allows companies to work with a broader range of suppliers and source materials on demand, which has made supply chains more efficient and reduced costs. However, modern supply chains also pose more daunting logistical challenges than they used to—with […]

Technology Adoption Is a Must for the Trucking Industry in 2021

As all industries experienced the onslaught of the COVID-19 pandemic, those involved in freight and supply chain management realized digitalization transformation efforts had to come first in order to mitigate disruption and better prepare for the near term. Here are three areas where I foresee major changes in the coming months. Route Optimization and AI/ML […]

NOTED: The Supply Chain in Brief-January 2021

Sealed Deals CEVA Logistics and Italian publishing company Mondadori Group signed a contract to extend their partnership for another five years. The CEVA Logistics Italia team will continue to manage consumer orders, concentrating operations in a dedicated warehouse in La Città del Libro (City of Books), where it will handle 30 million book copies and 65,000 titles each […]

Warehouse Trends Resulting from the Pandemic

Warehouses have been evolving for years and this year has been no exception. While experts might have been able to predict some of the trends that would take place in 2020, what they couldn’t predict was just how fast those trends would accelerate and impact the industry as a result of COVID-19. From changes in […]

Are We Ready to Deliver the COVID-19 Vaccine?

In March 2020, as the dynamics of a pandemic arrested American healthcare systems both in their capacity to deliver care and sustain supply availability, health systems around the world enacted their emergency preparedness protocols. Very quickly, medical, pharmaceutical and health organizations became aware of how effectively they had planned for these most extreme conditions. A […]

Surging Optimism Buoys SMBs

Surging Optimism Buoys SMBs

Despite the upheaval businesses experienced in 2020, optimism has now surged past pre-pandemic levels, and many leaders from small to mid-size businesses (SMBs) report being well-positioned for growth in the year ahead, says Umpqua Bank’s annual report. Key findings from the survey include: Positive Outlook Positivity has roughly doubled since 2020, with expectations for economic […]

Revisiting 2020

This was a year like no other for supply chain and logistics management. here’s what we’ll remember about 2020.

Going the Distance

Going the Distance

As we move into 2021, social distancing is a top priority for C-level executives. While they manage their business with social distancing, the protocols aren’t ideal for productivity, finds a survey by consulting firm West Monroe. More than half say they primarily work remotely to avoid social distancing, and 40% say it’s the biggest hindrance […]

DHL Shares Strategy for Peak Season and Beyond

E-commerce is up 65% year over year, and expected to surge more than 50% during the busiest peak week, according to Chet Paul, senior vice president at DHL Express; Kraig Foreman, president at DHL Supply Chain; and Craig Morris, chief information officer at DHL eCommerce Solutions. In a media call, the DHL execs shared how […]

Intermodal Bounces Back

Intermodal Bounces Back

Strong intermodal volumes will continue as retailers replenish their inventories, says CSX Transportation and Canadian National Railway (CN). Intermodal traffic, which halted with the rest of rail volume when the pandemic began, bounced back faster than carload volumes and is surpassing 2019 levels. U.S. intermodal volume was up 10% and CN’s intermodal business was up […]

Top 25 Healthcare Supply Chains

Top 25 Healthcare Supply Chains

Johnson & Johnson maintains its No. 1 spot on the Gartner Healthcare Supply Chain Top 25 list, which recognizes companies that advance healthcare by improving patient outcomes and controlling costs. Baylor Scott & White Health, Johns Hopkins Health System, Indiana University, and Biogen join the ranking for the first time. The healthcare leaders in 2020: […]

Time-Critical Shipments Speed Up

Time-Critical Shipments Speed Up

Calculating the optimal route for time-critical shipments used to take a nail-biting 30 minutes or longer. Thanks to a new routing solution, created by technology company Airspace, shippers can calculate the best path for transporting goods to their destination at the lowest cost and risk. The platform spits out results in less than one second—a […]

Vertical Focus: Food & Agriculture

Vertical Focus: Food & Agriculture

Reimagining the Future of Food The agriculture industry should consider these changes to prepare for inevitable future disruptions, a CropLife report says: Redesign. An ultra-responsive supply chain is needed to keep up with changing trade policies and supply dynamics. One example: Nutella’s hazelnuts come from Turkey, its cocoa from Nigeria, and its sugar from Brazil. […]

Buddha Brands Embraces the Philosophy of Supply Chain Integration

Buddha Brands Embraces the Philosophy of Supply Chain Integration

Buddha Brands, a provider of plant-based food and beverage products, including Hungry Buddha keto bars and Thirsty Buddha coconut water, has seen tremendous growth during the past decade. To sustain its success, however, the company needed more robust integration between its electronic data interchange (EDI) solution and enterprise resource planning (ERP) system.

Tonya Jackson: Signed, Sealed, Delivered

Tonya Jackson is senior vice president and chief supply chain officer with Lexmark, a creator of imaging solutions and technologies. Responsibilities: Worldwide supply chain operations, including supply planning, global sourcing, hardware and supplies manufacturing, distribution and logistics, and managing shared service centers. Experience: Vice president, global supply chain operations; vice president, supplies operation and engineering; all […]

Andrew Bruce

Blockchain Brings Value to Touchless Supply Chains

With supply chains forced to operate on thinner margins, digital transformation is leapfrogging business priorities. The time to act is now. But onboarding proven technology to confront COVID-19-related challenges can feel as daunting as the pandemic itself.

Rob Harvey

Supply Chain 4.0 Needs Order-to-Cash 4.0

Industry 4.0 has been given a renewed sense of urgency following the pandemic. Industry 4.0 refers to the massive changes we see across every industry as a result of new technologies, such as smart sensors, predictive analytics, and artificial intelligence (AI). By extension, we see a technological shake-up with supply chain 4.0 and cash management 4.0.

E-Shoppers: It’s a Mall World

E-Shoppers: It’s a Mall World

Online shoppers across the globe are buying from marketplaces and international retailers, relying more on digital devices and seeking alternate delivery options, according to the latest UPS Pulse of the Online Shopper study. Almost all online shoppers in the markets surveyed shop at marketplaces—third-party e-commerce sites that let multiple merchants sell products. In Mexico, 99 […]

Energy Management: The Next Step in Supply Chain Optimization

When considering new ways to optimize their supply chain, many large enterprises—like UPS, Amazon, Walmart, and FedEx—first focus on technology enhancements. Hyperautomation, artificial intelligence (AI), edge computing, 5G, and virtual reality are the latest ways to fine-tune transportation, shipping, and logistics to meet customer demand and improve profitability.

Amping Up the CX

Amping Up the CX

Shippers and their logistics partners deploy supply chain and customer experience strategies to rock their customers’ world.

Keith Biondo

Think Big, Act Small

Business disruption is creating disproportionate opportunity for mid-size forwarders, logistics solutions providers, and 3PLs. The maxim “He who is closer to the customer wins” is in play here. Says who? A recent survey by Barclays/BOD on the state of logistics confidence levels finds that “larger companies have generally found things more difficult than smaller ones, […]

Taylored Fulfillment Services Acquires U.S. Operations of Toll Global Logistics

Taylored Fulfillment Services, a national third-party logistics (3PL) provider based in New Jersey, acquired the U.S. operations of Toll Global Logistics, a $8.7 billion Australian logistics company, boosting its position as a top provider in the United States. The acquisition triples Taylored’s footprint in key distribution areas, which are located near the ports of Los […]

Freight Does a Forward March

Most professionals say they expect COVID-19 to shape their supply chain into the medium term. The pace of change will be unlike anything since 2008, accelerating existing trends and shifting priorities, says a Ti and Bollore Logistics survey. Key findings include: 28% of respondents say they plan to shift volumes away from air freight in […]

Home Improvement on a Winning Streak

Home Improvement on a Winning Streak

The pandemic continues to boost sales for home improvement retailers as consumers spend much of their time at home. Total retail sales in the category were up 11% in July 2020 year over year according to the Department of Commerce (see chart), and consumer spending in the home category soared in April 2020 after stimulus […]

Tara Meier

What Is the Best Method to Measure Customer Satisfaction?

Q: How is Ruan’s Customer Satisfaction Program structured? A: At Ruan, customer satisfaction is one of our five guiding principles. Ruan believes in developing strong partnerships by understanding our customers’ stories and continuing to improve our service as their needs evolve. And the best way to know if we are achieving that goal is to […]

Air Cargo’s Gradual Takeoff

Air Cargo’s Gradual Takeoff

The gradual movement toward recovery to pre-COVID market conditions continues for the global air cargo industry (see chart), according to data from CLIVE Data Services and TAC Index. Year-on-year growth for the full four weeks of August 2020 showed a further narrowing of the gap in international air cargo volumes to -17% versus August 2019. […]

Procurement Practices That Pay Off

Procurement Practices That Pay Off

How do you know you’re paying the right price for the right level of service? Accurate business intelligence will drive sound strategies that deliver on core business goals.

Lori Harner

Control Tower Capabilities—Redefined

Q: What is a control tower? A: There are many definitions of a control tower in the market today. Some are analytics overlays without a network to get data or application intelligence. Some provide one functional area (e.g. planning) and encompass internal operations and maybe tier 1 providers. These can sound helpful but won’t get […]

Shaping Future Supply Chains

Shaping Future Supply Chains

Supply chains face an evolution that will change how chief supply chain officers (CSCOs) operate, according to a Gartner report. The following trends will shape the supply chain’s future, the report says: 1. The rise of digital business. Many CSCOs struggle to create a holistic digital roadmap. At the same time, they face pressure from […]

Macy’s Parades Digital Lead

Digitally mature retailers better reacted to COVID-19 disruptions, finds a study by tech company Incisiv. Based on performance along the customer journey, the study names the top North American apparel retailers in digital maturity: Overall 1. Macy’s 2. Kohl’s 3. Neiman Marcus 4. Target 5. Nordstrom 6. Ann Taylor 7. Chico’s 8. J.C. Penney Co. […]

The Need for Shipping Speed

Consumers now make 58% of their purchases online since COVID-19 began compared to just 32% before the pandemic, and many will spend more for expedited shipping, says a LaserShip survey. The study reveals: Gen Z and millennials are more likely to shop at new retailers if expedited shipping is provided compared to older generations. 40% […]

Bindiya Vakil

Reshoring Starts with Mapping Suppliers

When the book How COVID-19 Changed Supply Chains is written, it will include chapters on reshoring—bringing manufacturing back to the United States—and nearshoring—bringing them closer to home. But there won’t be a chapter titled “How COVID-19 Ended China’s Manufacturing Dominance.”

Expedited Carriers Guide 2020

Demand for expedited shipments has exploded during the past decade, thanks to e-commerce growth and the Amazon Effect. That demand has accelerated even quicker during the pandemic.

Picking an Inventory Solution

With the right inventory management solution in place, businesses can flex and adapt quickly regardless of market conditions, challenges or shifts in their business models. These 8 tips by Oracle NetSuite will help you pick an inventory management solution that positions your business for success.

Easing E-Commerce Pain Points

Easing E-Commerce Pain Points

Although key logistics capabilities are needed to build and maintain successful e-commerce operations, few brands excel at them, according to a study from Geodis and Accenture Interactive. The study highlights: E-commerce acceleration: Brands estimate that e-commerce in 2020 will represent nearly half of their sales. Before COVID-19, companies were making 34% of their sales online. […]

Supply Chain Checklist for a COVID-19 World

While the uptick in revenue from online sales during the pandemic has been positive, shippers still face ongoing challenges acquiring raw materials and tackling last mile delivery. Companies are now in a position where they need to hedge against having too much inventory and working capital tied up, while seeking the necessary agility and resilience […]

USMCA FAQ

USMCA FAQ

The United States-Mexico-Canada Agreement (USMCA) replaced the North American Free Trade Agreement to drive mutually beneficial trade among the three countries. Thomas Insights answers some key questions about the agreement. Why is a North American trade deal so important? Mexico and Canada are the United States’ biggest export market, supporting 12 million American jobs and […]

NOTED: The Supply Chain in Brief-December 2020

Sealed Deals COVAXX, which developed a synthetic peptide-based vaccine to fight COVID-19, partnered with Maersk for transportation and supply chain services to deliver the vaccine around the world once it receives regulatory approval. BMW Manufacturing selected Penske Logistics as the lead logistics provider at its South Carolina plant. Penske will help optimize inbound and outbound transportation of parts to and […]

IN BRIEF: New Services & Solutions-December 2020

Products The new XG4 rugged mobile computer from Janam Technologies is designed for scan-intensive applications. The lightweight device is ideal for workers performing supply chain functions, including inventory management, stocking and replenishment, shipping, receiving, and cross docking. The OpteBulk from ORBIS consists of a pallet, sleeve, and top cap to keep product loads safe and secure. Allowing for maximum […]

Fleet Electrification Offers Opportunity in Shipping, Logistics

Electrification is driving transportation to become more sustainable and innovative. For shipping and logistics managers, electric trucks (e-trucks) offer opportunities to advance supply chain efficiency, decrease operations and maintenance (O&M) costs, improve driver safety, adhere to carbon emission regulations, and potentially monetize energy by establishing predictable long-term costs and grid services. The market for e-trucks […]

How to Protect Your Supply Chain from Cyberattacks

Supply chains have been stretched to their limits by COVID-19 lockdowns, border closures, and sudden shifts in consumer demands. Now, they’re facing a growing threat from hackers. According to the FBI, cyberattacks have surged by 400% during the pandemic. One of the top targets: supply chains. In 2019, there were around 300 major hacks on […]

Paul A. Myerson

Omnichannel and Supply Chain Work Together for Competitive Advantage

The days of going to a department store to shop for a TV, viewing the options, and making a purchase now seem quaint. The emergence of the internet, smartphones, social media, and other technologies has opened a world of new options for consumers and businesses to review, research, and buy online with ever-increasing delivery choices.

Innovator of the Year

How much does Dave Cox believe in building partnerships with clients? Enough to walk away from a million-dollar account that wasn’t interested in the same goal.

Keri Corbin

Top Priorities for 3PL Warehouse IT in 2021

Q: When looking ahead to 2021, what’s the number-one priority companies should make to stay competitive? A: Since labor is the most expensive component of the business, we say start there. Smartly planning your resources to best suit the needs of the company and the company’s digital transformation and customer experience goals is paramount. Barcoding […]

Vertical Focus | Healthcare

Vertical Focus | Healthcare

The global clinical trial supply and logistics for the pharmaceutical industry is expected to grow from $16.6 billion in 2019 to $25.9 billion by the end of 2025.

Keith Biondo

Do You Like Raspberries?

Initial and erroneous reporting on a Wuhan wet market renewed a focus on food supply chain management, or FSCM. The virus episode reminds us that reputations of food value chain partners—vendors, transport providers, governments, buyers, and retailers—can and will be severely damaged by any food chain fail. Twenty-three million people get sick from unsafe food […]

What’s the Holiday Sales Scenario?

The holiday retail season will play out in one of two ways—a relatively stable year-over-year sales increase of 0% to 1%, or a jump of 2.5% to 3.5%—both of which are lower than prior years, according to Deloitte. Scenario one: Consumers experience growing anxiety about their health and finances. This reinforces the current high savings […]

California Clears the Air

California Clears the Air

To help commercial providers invest in clean truck and infrastructure technology in an effort to improve the region’s air quality, the Mobile Source Air Pollution Reduction Review Committee (MSRC) and the Southern California Association of Governments created a new match-funding program for last-mile transportation. The project comes as e-commerce increases the frequency of truck deliveries. […]

Creating a Smart Asset-Tracking Solution for Pallet Monitoring and Beyond

Corporations around the world are acknowledging the importance of the Internet of Things (IoT) and the need for a solution that has the ability to identify, locate and track assets. This year, Gartner predicts that over half of major new business processes will incorporate some element of the IoT, and the industry where increased internet-connected […]

IN BRIEF: New Services & Solutions-November 2020

Products Letting conveyors run quietly and smoothly when moving light goods, the new roller from daRoller requires just 12 g (0.026 pounds) of turning effort to start the conveyor roller. The light-running roller is built with ABEC precision bearings and a grease/oil combination for lubrication, allowing the conveyor to run easily, quietly, and smoothly. Mezzanine Safeti-Gates offers a […]

Consumers Set Their Sights on Visibility

With COVID-19 disrupting the traditional retail model and more consumers expecting to find, buy, and receive products wherever and however they desire, the need for retailers to optimize and elevate their supply chain capabilities is imperative for maintaining sales and brand loyalty, finds a survey by enVista. Other key findings in the survey include: 87% […]

How IoT Solves Global Supply Chain Challenges

Today’s supply chains are more complex than ever before, with goods changing hands multiple times between global suppliers and consumers before they reach their final destinations. Such a high scale of production can quickly present logistical challenges, like how to keep track of returnable industrial packaging (RIP), the loss of which can significantly harm a […]

5 Must-Take Actions to Prepare for the 2020 Holiday Season

This year has been, and continues to be, unprecedented. Not since the Second World War have global supply chains been so dramatically interrupted. And given the integration of these global supply chains (thanks to the marvels of the integrated circuit) and advances in modern transportation, the disruption caused by COVID-19 is, arguably, unprecedented in modern […]

West Pak Avocado Grows a Ripe 3PL Partnership

West Pak Avocado Grows a Ripe 3PL Partnership

Between 2007 and 2018, average avocado production around the globe grew by 5.3% annually, to about 6.4 million tons in 2018, according to Research and Markets. West Pak Avocado, an avocado grower and distributor based in Murrieta, California, has helped drive this increase.

Top Hat and Tales

Stephanie Carter is the co-founder, president, and chief executive officer of Wallaroo Hat Company, a Boulder, Colorado-based manufacturer of stylish sun-protective hats, founded in 1999. Responsibilities: Supply chain logistics, overall operations, design, manufacturing, marketing, and human resources. Education: B.A. in Spanish and French language and literature, cum laude, New York University, 1989; J.D., University of […]

Yard Work

Yard Work

By weeding out detention costs, trimming inefficiencies, and seeding visibility and productivity, yard management systems (YMS) can fertilize your supply chain.

Maureen Sullivan

Solving Distributor Liquidity Shortages

The pandemic is inflicting financial hardship on the supply chain—from manufacturers down to the end consumer—with particular pain for distributors, who are the critical intermediary agents responsible for delivering goods from producers to retailers and other businesses that sell to consumers.

Keith Biondo

The World Is Your Warehouse 3.0

In a column I wrote 20 years ago called "Millennium Musings," I used the phrase "make the world your warehouse." It took two decades, but it appears that we may be on the cusp of that actually happening, not just in developed countries, but across the entire world. How? Enter Space Exploration Technologies, or SpaceX, […]

Serving Up Sustainability

Serving Up Sustainability

PepsiCo and General Mills plan to reduce their carbon footprint during the next 10 years, following similar initiatives by food manufacturing giants such as Kellogg’s and Smithfield Foods. New York-based PepsiCo, which owns Frito-Lay, Tropicana, and Quaker Oats, aims to use 100% renewable electricity across all its company-controlled operations by 2030 and across its franchise […]

NOTED: The Supply Chain in Brief-Nov 2020

NOTED: The Supply Chain in Brief-Nov 2020

Recognition Transportation equipment lessor Milestone Equipment Holdings received the award for Best Overall Chassis Provider in the Port of New York & New Jersey from the Association of Bi-State Motor Carriers for providing drivers with high-quality equipment and offering responsive customer service. The East Bay Economic Development Alliance honored the Port of Oakland with the […]

Warehouse Automation Prognosis

Warehouse Automation Prognosis

While revenue for the global warehouse automation market will likely decrease in 2020, order intake will grow significantly, according to Interact Analysis’ forecast. Other predictions in the report show: Market Growth Significant market growth in 2021 as project completion dates push from 2020 to 2021. Compound annual growth rate will increase by 11.9% in 2019-2024. […]

How Election Results Will Impact Supply Chain Stakeholders

The coronavirus, and the associated lockdowns, has brought a great deal of logistics activity – and many business decisions – to a grinding halt. Especially when it comes to international trade, it’s hard for business decisions-makers to decide at the moment if they want to invest heavily in a certain market, or to make commitments […]

Untangling Supply Chain Challenges

Digitization and complexity present overwhelming challenges, finds a new Körber study. 91% of supply chain professionals cannot stay ahead of their challenges as manufacturing and fulfillment complexities continue to grow. 51% of businesses can only tackle one supply chain challenge at a time. 48% of supply chains saw complexity grow in the past year, driven […]

Brexit Baffles Freight Forwarders

Brexit Baffles Freight Forwarders

Most freight forwarders doubt they can handle changes to the United Kingdom’s trading relationship in 2021, including new customs documentation and procedures, according to a study by the British International Freight Association. Key findings from the report reveal: Lack of understanding: More than half of freight forwarders say they have no knowledge or need to […]

Searching for the Perfect Site

Searching for the Perfect Site

New site selection challenges magnify the importance of finding not only the right spot on the map, but also one that offers technology, transportation, and opportunities. The right logistics partners can help focus your search.

Supply Chain’s Rising Stars

“Supply chain is an untouched territory of future developments,” says Charlotte de Brabandt, megawatt winner, Rising Supply Chain Stars program. Saving more than $10 million, updating technology across 8,900 stores, explaining results from a 27-country region to top management, and increasing forecast accuracy with new digital tools are just some achievements of the latest winners […]

Michael Eastabrook

Shining New Light on Dock Operations

The loading dock is a complicated place, with many people and a lot of equipment working together. With better visibility into dock activity, companies can bring significant improvements to their warehouse operations. Q: What important challenges do warehouse operators face because they lack access to crucial real-time and historical data about what’s going on at […]

Shooting for the Moon

In another step toward making the world your warehouse, the FCC awarded SpaceX nearly $900 million in federal subsidies to support broadband customers in remote U.S. areas through its Starlink satellite internet network. The subsidies are an incentive for broadband providers to bring service to underserved areas, and will be distributed in the next 10 […]

Thomas Griffin

Partnering with a Logistics Specialist Brings Major Benefits

Q: What are the customer’s benefits of working with a large, experienced logistics company versus one that is part of a diversified organization? A: The most obvious benefit to the customer is that logistics is their specialty. When you work with a logistics company that is part of a large, diversified business, their focus is […]