Articles
E-commerce
Balancing Exception Management and Customer Satisfaction
For ecommerce fulfillment, exceptional customer service is not just about getting orders right but how you handle exceptions when things go awry. It’s critical to have systems to navigate shipment exception challenges and create customer experiences that foster loyalty.
Read More
Putting 3PLs to the Text
There’s no such thing as TMI when third-party logistics providers work diligently with shippers to help them navigate macro changes and to provide accountability, transparency, efficiency, and streamlined supply chain operations. It’s 3PLs FTW.
Read More
Automating Warehouse Operations: Where to Start and How to Maximize Gains
Deploying automation and robotics in the logistics industry has gained in urgency in recent years. No longer just the prerogative of global corporations, automation is also key for small to mid-size companies grappling with ecommerce acceleration and seeking efficiencies in their supply chain operations.
Read More
Clean Shave: Brand Handily Achieves Global Expansion with 3PL Partner
Relying on SEKO’s state-of-the-art warehousing, consistent fulfillment strategy, and seamless global fulfillment platform, MANSCAPED™ met product demand and achieved their expansion goals.
Read More
Managing the Return Trip
Glance around any airport and it immediately becomes apparent that travel is back in full swing. Chalk it up to pent-up demand but people are either hauling out long-stored luggage or buying new bags and setting off on much delayed journeys. The time was ripe for Samsonite—the world’s best-known and largest travel luggage company—to innovate and enhance their customer experience.
Read More
Ecommerce Plug and Play
Allan Marshall figured his days as a CEO were complete. He’d founded several successful logistics firms, including Segmentz, which eventually became XPO Logistics. Satisfied with all he had accomplished, Marshall then spent about 15 years providing seed capital for promising startups.
Read More
How to Combat Fraudulent Losses
Retail and ecommerce is experiencing a massive digital transformation, and with this comes an increase in bad actors who embrace innovation and take advantage of the latest digital fraud practices as well.
Read More
Embracing the Opportunity in Returns
With the explosive growth of online shopping in recent years, largely fueled by the pandemic, returns are on the rise and have become a logistics headache for retailers, carriers, and consumers. The long-term impacts of this increased demand, and the resulting strain on retailers and supply chains, will largely depend on how retailers respond.
Read MoreIncreasing E-Commerce Efficiencies Block by Block
Consumer expectations continue to stack up, and pressures on e-tailers are mounting. Here’s how companies are building efficiencies and constructing e-fulfillment strategies.
Read More
Omnichannel Fulfillment for Retail E-Commerce
Here’s how to double shipping capacity without doubling your staff. Start with a full stack warehouse management system (WMS) toolset.
Read More
E-Commerce Evolves
E-commerce companies carve out success through a unified approach to omnichannel order management and distribution, along with a focus on demand planning.
Read More
Retailers Come Closer to Home
E-commerce companies are reworking the twists and turns in their distribution networks to get closer to their customers and speed delivery times by shortening the last mile.
Read More
Automation: From Benefit to Necessity
Even prior to the pandemic, consumers were demanding. Since the rise of e-commerce, end users expect the ability to order what they want, when they want it, via the channels they want. Brands are adapting to this demand by offering curbside pickup, third-party delivery services, direct-from-social media purchasing, and a variety of other channels to cater to different consumer preferences.
Read More
Turning the Tide on Turnover
The pandemic’s effect on inventory turnover was significant, but more recent data suggests that the situation may be improving for e-commerce brands.
Read More
Logistics Technology: The Unsung Hero of Convenience Commerce
As consumers embraced online ordering during the pandemic, e-commerce sales ballooned from $571.2 billion in 2019 to $815.4 billion in 2020—a 43% jump—according to a recent Census Bureau retail survey. Although online sales have cooled since the initial pandemic-driven fervor, consumers continue to drive convenience commerce, with e-commerce sales increasing 6.7% in Q1 2022. More than 20% of consumer spending from January to March occurred online.
Read More
E-Commerce Business Owner Perspective: Joining Forces with Fulfillment by Amazon Businesses
Partnering with firms that leverage Fulfillment by Amazon (FBA) helped take our business to the next level.
Read More
You Can Add Value to Your Brand Through Last-Mile Delivery
Retailers in a post-COVID world know better than anyone that growing their business by diversifying what they offer is a surefire way to solidify customer loyalty. In today’s highly competitive retail environment, delivery as a brand extension is a critical differentiator.
Read More
WMS Enables Automation Orchestration for High-Volume E-Commerce Fulfillment
Case study in leveraging a warehouse management system to get the most out of a substantial, physical automation investment, in an existing distribution center.
Read More
Last Mile Holiday Trends: Ho Ho Ho, Oh No?
Even though summer recently ended, it’s never too soon to think about the holiday shopping—and shipping—season in the retail and e-tail logistics world.
Read More
Consumers Go on an Online Spending Spree
Despite current worries about an economic downturn, consumers are still shopping—especially online. And retail logistics companies keep shipping products. As a result, the global retail logistics market is forecast to jump from $231 billion USD in 2021 to $622 billion USD by 2030. That computes to a 12% compound annual growth rate over that time. […]
Read More